Office Manager

COMMUNITY BANK•Claysville, PA

7d•Onsite

About The Position

Administer the day-to-day operations and supervision of one designated branch, performing a variety of duties as required. Serve as the immediate supervisor to Control Teller, Tellers, and Customer Service Representatives (CSRs). As an Office Manager you will be the main supervisor and manager of your branch. This position carries significant responsibility towards both branch personnel and customers, demanding strong leadership qualities, effective communication skills, a highly motivated personality, and sound decision-making abilities. You will work in cooperation with other branches, departments, officers, and staff to achieve the bank’s operational objectives, reporting directly to the Regional Retail Sales and Market Manager.

Requirements

High school graduate or equivalent.
Five years of branch and lending experience or the equivalent.
Strong clerical skills, good communication skills and professional appearance are necessary for this position.
Proficiency with a computer, adding machine, copier, fax machine, and other office equipment are required.
The ability to learn EzTeller, Premier and sales tracking systems.

Nice To Haves

Strong leadership, good communication skills and professional appearance are necessary for this position.

Responsibilities

Maintain existing client base and grow relationships through in-branch consultative interactions.
Work the internal branch COI network by referring to business partners.
Maintain and exceed satisfactory Compliance and Audit results.
Treat every customer with the highest level of professionalism and provide exceptional customer service.
Completion of all required internal training programs.
Supervise the activities of all branch employees, allocate duties and distribute workload. Ensure that all tellers and customer service representatives are properly trained and have current knowledge of applicable laws, policies and procedures.
Train and coach any employee on products, customer service or behavior as needed.
Advise the control teller and ensure that sufficient cash is available and assist tellers in resolving differences.
Must exhibit excellent product knowledge for both loan and deposit products.
Interview and take loan applications for all consumer loan products. Follow the process to closing.
Open new accounts and IRAs and open, renew and close certificates of deposit.
Competent in CIP requirements.
Order checks, endorsement stamps and debit cards for new customers.
Complete maintenance or changes to accounts. (Change of authorized signer, stop payments, holds, disputes, etc.)
Supervise completion of additional duties such as: order branch supplies, wire transfers, answer customer inquiries, branch capture and balancing, review daily, weekly, monthly reports, surprise teller audits, ATM balancing and other periodic duties.
Recommend bank services to selected prospects and cross-sell existing customers.
Tactfully talks to customers to resolve account problems.
Completes performance evaluations and recommend salary adjustments, transfers and promotions within their branch.
Aid in the development and implementation of teller training and cross training.
Equipped to open a teller window when necessary and understand all types of transactions.
Assist customers with their safety deposit boxes.
Answer incoming telephone inquiries and assist or transfer customers as needed; mail correspondence and forms for existing customers.