Office Manager

Cogir Senior Living•Kanata, ON

16d•CA$55,000 - CA$58,000•Onsite

About The Position

As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence. In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date. You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing. In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents. This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards. As this position involves managing within a 24/7 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team’s contribution pivotal to the overall sales experience.

Requirements

Minimum of two (2) years of administrative experience in an office setting.
Proficiency in Microsoft Office Suite (Word, Excel).
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Nice To Haves

Familiarity with Workday, Kronos, and Yardi operating systems is advantageous.
HR knowledge (recruitment, employee onboarding, payroll) is considered an asset.
Supply management and inventory control knowledge is considered an asset.

Responsibilities

Engaging with residents and ensuring their needs are met.
Working through resident concerns.
Managing resident records.
Handling accounting functions including Accounts Receivable and Accounts Payable.
Processing Payroll & Benefits and Scheduling.
Leading and engaging team members.
Ensuring administrative processes comply with internal and regulatory standards.
Overseeing receptionists, providing training and guidance.
Managing the reception desk when necessary.
Shaping the first impression of new residents.

Benefits

Competitive Compensation Package
Eligibility to department manager bonus plan
Annual merit increases
Comprehensive Onboarding and Training (two-week program)
Coaching and Mentoring from Regional and Support Office teams
Dedicated Support staff and resources (administrative, operational, Legal, Finance)
Flexible Benefits Plan (medical coverage, health and dental benefits, Employee Assistance Program (EAP))
RRSP matching program
Generous Time Off (three weeks of vacation per year, additional sick and personal days)
Rewards and Recognition (service awards program, celebration stations)
Career Growth Opportunities (potential to move into Executive Director and national positions)