Office Manager - Vancouver, WA

Mindful Support Services•Vancouver, WA

14h•Onsite

About The Position

Mindful Support Services is a business-to-business support service for independent mental healthcare practitioners, helping them service a growing client base by providing administrative and organizational services for lead sourcing, marketing, billing, and payment collection. Since 2011, we have grown to support over 2,000 mental healthcare providers. We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. The Office Manager is a critical role of the management team and will support in driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers acting as an Account Manager and tracking the success of their private practices. This will include metrics meetings, offering productive feedback, and business coaching with each provider.

Requirements

Bachelor’s degree or equivalent experience
At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)
Ability to communicate professionally, clearly, and effectively with management, staff, and clients
Experience supervising, training and mentoring staff
Willingness to step into difficult conversations with clients, providers, and staff
Flexibility and learner mindset
Background check required

Nice To Haves

Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.

Responsibilities

Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks.
Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up.
Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.
Develop a relationship with individual providers while working to understand their motivation and goals.
Make meaningful touchpoints with providers on a monthly basis based on their communication preferences.
Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.