Office Manager - SIGN ON BONUS!!!

RPCI Oncology PC•Town of Orchard Park, NY

11h•$55,000 - $60,000•Onsite

About The Position

We have an exciting opportunity for an Office Manager at one of our clinics in Orchard Park, NY. This role offers the chance to join a growing organization and advance your career in a collaborative, patient-centered environment committed to delivering exceptional care. SIGN ON BONUS! Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Requirements

Bachelor’s degree in Health Care Administration and one (1) year of related work experience; OR
Associate’s degree and two (2) years of related experience; OR
High School Diploma or GED and three (3) years of related work experience
Experience in a medical practice or similar organization, with a strong understanding of patient throughput, compliance, staff supervision and financial management

Responsibilities

Plan, formulate, organize, control, and direct office operations
Develop office schedules and ensure that all employees adhere to the schedule
Interact with fellow workers in a way that promotes a respectful and cooperative working environment.
Be available to employees to discuss issues that arise
Schedule maintenance on lab and office equipment, if applicable, and knowledge of equipment and IT issues.
Collaborate with other managers and administrators to find best practices for all services.
Monitor office supplies and order new stock as required.
Work with Accounts Receivable to reconcile packing slips and invoices
Monitor operations, programs, and payer rules to ensure compliance.
Collaborate with peers and staff on the implementation of any new systems at each location. Work closely with staff and the vendor to schedule a timeframe for training and implementation.
Ensure compliance with federal, state, and local regulations for medical practices.
Measure the practice's KPIs and gather feedback and retention rates to assess the quality of patient care and customer service provided by the medical office.
Hire, onboard, train, and supervise office staff and manage their performance.
Management of all employee time off requests.
Oversees the day-to-day operations of the office e.g., preparation of front desk employee schedules, performance management input, first-line conflict resolution with appropriate escalation to Practice Administrator
Coordinate patient scheduling tasks and delegate to staff as appropriate to ensure provider-patient numbers are achieved
Oversee tasks related to no-show reports/send out No-show letters
Ensure patient no-shows are filled in the physician schedule
Maintain Front Desk and coverage schedules
Coordinate processes related to incoming referrals for physicians
Check-in and check-out when needed and process co-payments
Facilitate monthly team meetings
Chart preparation for new patients, and existing patients, as required
Second line balancing for Front Desk co-payments, patient responsibility payments, and cash-out reports
Telephone support as required – nurse line, triage, and authorizations
Schedule interpreter services for patients
Work closely with the Office Administration to address changes, process implementation, leadership decisions, staff and patient concerns
Perform other tasks/responsibilities as may be requested/necessary to support patient and business needs of the practice
Maintain office supplies, internal phone list, housekeeping requests, basic IT technical support, and other tasks associated with day-to-day office operations
Maintain job postings, schedule and participate in interviews as needed
Performs other duties as required