Office Manager

Packard Culligan Water • Saint Louis, MO

2d • Onsite

About The Position

Culligan of St. Louis is seeking a dynamic Office Manager to lead a team of 15 Customer Service Representatives. This role is crucial for the dealership's success, focusing on ensuring customer satisfaction and retention, fostering a motivated and competent workforce, promoting open communication, and contributing to company goals. The ideal candidate will champion a supportive, team-oriented atmosphere where people love to work, going beyond traditional managerial responsibilities.

Requirements

• A high‑energy leadership style that motivates and inspires the team.
• A genuine commitment to living and believing in our core values every day.
• A passion for investing time in team building, coaching, and employee development.
• Applied knowledge of accounting functions (payroll, budgeting, AR/AP).
• Strong background in customer service with a focus on delivering an exceptional experience.
• Excellent interpersonal skills, along with clear and effective verbal and written communication.
• Education to include a high school diploma or equivalent.

Nice To Haves

• A business degree with an emphasis in accounting or related business administration experience.
• Experience in the water conditioning industry or a service‑related industry.

Responsibilities

• Creating a thriving work environment that cultivates positive morale, productivity, and employee development.
• Implementing a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers.
• Ensuring professional behavior and courtesy in interactions with customers, employees, and vendors; taking corrective action when needed.
• Elevating customer satisfaction, growth, and retention.
• Effectively training and coaching the office staff to identify opportunities for additional sales.
• Scheduling delivery, service, and sales appointments, optimizing company resources while offering customers viable options.
• Providing, compiling, and analyzing data to make recommendations for improving customer service, enhancing customer retention, and increasing the customer base.
• Overseeing the accuracy of the dealership's financial reports, efficient operation, and expense control.

Benefits

• Competitive base salary with high incentive potential
• Zero-deductible medical plans
• Dental coverage
• Vision coverage
• Wellness program with incentives
• 401K with employer match
• Tuition reimbursement
• Scholarship opportunities
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees