Office Manager

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area•London, KY

1d•$50,000 - $55,000•Hybrid

About The Position

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is hiring an Office Manager! As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction. This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and clean driving record subject to applicable law.

Requirements

5+ years of office, accounting, or customer service management experience
Experience in building a strong team with tangible leadership skills
Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
Self-motivated and goal-oriented with the ability to multi-task
Monthly travel to satellite locations.
Capability to work in a fast-paced, team-oriented office environment
Solid organizational and planning capabilities with strong attention to detail
Ability to learn new software and proprietary software
High school diploma/GED, college degree preferred
Proficiency in Microsoft Office or equivalent software.
Ability to successfully complete a background check subject to applicable law
Clean driving record subject to applicable law

Nice To Haves

IICRC certifications preferred
Xactimate certifications preferred
Construction management experience preferred
Customer service industry experience a plus
Bilingual a plus

Responsibilities

Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
Maintain professional office culture.
Ensure delivery of appropriate training and onboarding to all office personnel.
Plan and facilitate monthly team meetings.
Monitor National Accounts program compliance, and other franchise compliance.
Manage and disposition lead sources.
Monitor federal/state compliance and training completion regarding risk management.
Act as the Subject Matter Expert for all office related technology and processes.
Complete application process for Preferred Vendor programs.
Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
Develop and maintain office division annual plan and manage performance.
Assist Senior Leadership Team as needed.
Perform other job duties as assigned.