Office Manager - Lampton Love

Ergon, Inc•Philadelphia, MS

1d•Onsite

About The Position

Lampton Love, Inc. is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 4 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service. Based in Philadelphia, MS, our Office Manager is responsible for overseeing daily administrative, customer service, and billing operations. This role ensures efficient office workflows, accurate financial and customer records, and high-quality customer service. The Office Manager will work extensively within Cargas Energy software to manage billing, accounts receivable, customer data, and reporting.

Requirements

High school diploma or equivalent
3+ years of office management or administrative experience
Experience in accounting, billing, accounts receivable, and basic bookkeeping
Strong customer service, communication, organizational, and problem-solving skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Professional, friendly, and patient demeanor
Supervisory or team leadership experience
Must be able to pass a pre-employment drug screen and background check
A clean MVR is required

Nice To Haves

Experience with Cargas Energy or similar energy/propane software preferred
Experience in the propane, fuel, or energy industry preferred

Responsibilities

Oversee daily office operations to ensure efficient workflow, confidentiality, and compliance with company policies and industry regulations
Supervise and support office and customer service staff, coordinate scheduling, correspondence, and internal communications
Maintain office policies, procedures, documentation, and regulatory records, including safety and DOT requirements
Manage customer service operations, including account inquiries, payments, service requests, and timely issue resolution
Maintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and payments
Administer billing cycles, invoicing, payment processing, accounts receivable, collections, and customer credit balances using Cargas Energy
Prepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end close
Serve as the primary office subject-matter expert for Cargas Energy, including reporting, system updates, process improvements, and staff training
Coordinate with external accountants, management, and other stakeholders as needed