Office Manager

RDM Holding Company • Indianapolis, IN

21h • Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 10 nationally. With extensive operations across Michigan, Indiana, and other states, we are a family-owned business that prioritizes team growth and development through training and certifications. We are seeking a dedicated Office Manager who is comfortable in challenging situations, enjoys customer interaction, possesses strong communication and supervisory skills, and excels at multitasking. The ideal candidate is self-motivated, highly dependable, and eager to exceed expectations, contributing to our mission of making fire and water damage "Like it never even happened".

Requirements

• High school diploma/GED
• Proficiency in Microsoft Office

Nice To Haves

• College degree preferred
• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• Bilingual a plus

Responsibilities

• Maintain professional office culture.
• Coordinate franchise interdepartmental communication and activities.
• Ensure delivery of appropriate training to all office personnel.
• Monitor National Accounts program compliance.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Manage and maintain local and SERVPRO compliance information for the Storm Program.
• Manage and disposition lead sources.
• Manage Accounts Receivable, and assist with receiving and approving subcontractor invoices.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Benefits

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED