Office Manager - LG MedOnc

Pacific Cancer Care•Los Gatos, CA

1d•Onsite

About The Position

A Pacific Cancer Care (PCC) Office Manager is a frontline administrative leader & working supervisor who is responsible for overseeing the day-to-day operations of a medical or administrative office, ensuring compliance, efficiency, and alignment with the organization’s mission and regulatory standards. The role is typically based at a PCC location (e.g., Los Gatos, Gilroy) and requires a collaborative, detail-oriented approach. The position supports patient care by ensuring that administrative processes run efficiently and in compliance with high standards. If you are detail-oriented, organized, and passionate about healthcare administration, this role offers the opportunity to play a pivotal part in PCC’s mission of exceptional patient care and community-based oncology.

Requirements

Experience in front office operations, staff supervision, and patient service coordination is valuable.
Familiarity with oncology-specific workflows (e.g., scheduling, billing, compliance with cancer center policies) is an asset.
Strong organizational, leadership, and communication skills; ability to manage budgets, resolve conflicts, and lead teams.
Familiarity with Pacific Cancer Care, oncology, and leadership concepts is valuable.
High school diploma with a minimum of 3 years in medical staff office management, preferably in a healthcare organization.
Administrative & project management experience, including coordinating staff, managing budgets, and overseeing operations.
Microsoft Office proficiency (Word, Excel, PowerPoint) for documentation, reporting, and presentations.
Communication skills — written, verbal, and interpersonal — to liaise with clinical, administrative, and patient-facing teams.
Conflict management and time management to handle multiple priorities in a fast-paced environment.
Computer skills for EMR/Onco-EMR systems, vendor coordination, and data entry.
Confidentiality and compliance with HIPAA, OSHA, and other healthcare regulations.

Nice To Haves

Associate’s degree in business administration, medical office administration, or a related field is preferred.
Certifications such as Project Management Professional (PMP) or Certified Administrative Professional (CAP) can strengthen qualifications.

Responsibilities

Oversee the daily operations of the office, manage a team of administrative staff, and coordinate workflow to ensure smooth functioning.
Serve as a key communication link between medical staff and the PCC Practice Administrator/CEO, addressing concerns and facilitating collaboration.
Maintain accurate, up-to-date records and documentation, ensuring adherence to medical staff bylaws, accreditation, and regulatory requirements.
Develop and implement policies, procedures, and processes to streamline operations and improve efficiency.
Provide day-to-day guidance and support to medical staff.
Manage office budgets and resources, ensuring responsible and efficient use of funds.
Lead recruitment, training, performance evaluations, and mentoring of administrative and support staff.
Handle escalated issues or conflicts within the administrative shared services staff, working to resolve them and maintain positive relationships.
Effectively escalate clinically related issues/conflicts to the Practice Administrator/CEO.
Promote a culture of quality assurance and continuous improvement, identifying and implementing operational enhancements.
Present updates and reports at organizational meetings, representing Los Gatos- Medical Oncology’s interests and achievements.
Supports day-to-day operations by registering and scheduling patients/patient appointments in a timely manner.
Provides cross-coverage at Reception.
Serves as a subject matter expert and effectively onboards/trains new allied health staff members.