Office Manager

FloForm Countertops • Auburn, WA

22h • Onsite

About The Position

We’re hiring an Office Manager to keep our Auburn operations running smoothly and ensure every customer has an exceptional experience from start to finish. This is a key role for someone who thrives in a fast-paced environment, values accuracy, and enjoys balancing operations, customer service, and coordination. FLOFORM Countertops is a leading manufacturer, seller, and installer of premium surface countertops. With 16 branches and 5 manufacturing facilities across the Pacific Northwest and Western Canada, we complete over 20,000 installations annually. Established in 1961, we’re proud to be recognized as one of the Best Managed Companies in North America.

Requirements

• 2+ years of customer service experience
• Strong attention to detail and organizational skills
• Comfortable using Microsoft Office and CRM systems
• Excellent communication and problem-solving abilities
• Ability to handle challenging situations professionally
• Basic math skills
• Valid driver’s license

Nice To Haves

• construction or countertops preferred
• Experience with blueprint reading or measurements is an asset

Responsibilities

• Prepare accurate estimates using blueprints and measurements
• Process orders, quotes, and payments with a high level of accuracy
• Ensure pricing, invoicing, and documentation are correct and up to date
• Keep projects moving efficiently by coordinating with internal teams
• Deliver excellent customer service via phone, email, and in person
• Resolve customer concerns and escalate issues when needed
• Maintain organized records and clear communication with customers
• Assist customers with product selection and provide guidance
• Support showroom presentation and maintain displays

Benefits

• Salary: $80,000
• Medical, Dental, Vision, and Prescription coverage
• Paid Time Off (PTO)
• Company-paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Medical & Dependent Care FSA
• 401(k) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees