Office Manager - Centralized Service Department

Power Systems Electric Corp•Rockville, MD

7d•Onsite

About The Position

Power Systems Electric Corporation (PSE) is a leading commercial electrical contracting company. Founded in 1991 with offices in Maryland, Virginia, and Florida. The business specializes in providing full-service commercial electrical installations, life safety, design-build capabilities, and 24/7 emergency services. Our services are specifically tailored for property managers, Homeowner Associations (HOAs), apartment buildings, and multi-residential communities across Maryland, Washington, D.C., Virginia, and Florida.

Requirements

Strong working knowledge of Microsoft Office 365, particularly Excel, is required.
Must be authorized to work in the United States on a full-time basis for any employer.

Nice To Haves

Experience in commercial electrical, HVAC, mechanical, facilities, fire/life-safety, or another field-service environment is highly desirable.
BA/BS degree in business administration, Accounting, Operations Management, or a related field preferred; equivalent professional experience will be considered.
5+ years of experience with FSM (Field Service Management) SaaS platforms, such as ServiceTrade or ServiceTitan, strongly preferred.
Dispatch, scheduling, and work-order management experience strongly preferred.
Experience supervising service coordinators, dispatchers, or administrative personnel.
Strong understanding of service billing, invoicing, purchase orders, accounts receivable, and related administrative processes such as Payroll and PTO.
Demonstrated ability to analyze operational data, identify problems, and improve processes.
Strong organizational skills with the ability to prioritize multiple competing demands in a fast-paced service environment.
Strong problem-solving and decision-making abilities.
Excellent written and verbal communication skills.

Responsibilities

Oversee centralized administrative support for our service managers, operational functions of service departments & the support unit in our multi-office, multi-state service operations.
Support management with customer service, work order & PO management, invoices, permit and inspections, Miss U ticket management, estimates & data entry.
Works closely with senior management to develop, maintain, and continuously improve FSM (Field Service Management) software, SaaS platforms, system workflows, data mapping and management, program manuals, policies, and procedural standards.
Helps identify opportunities to utilize technology, automation, and AI tools to improve service administration and operational efficiency.