Office Manager

Ace Handyman Services Minneapolis•Minneapolis, MN

34d•Onsite

About The Position

Ace Handyman Services is seeking highly organized and motivated individuals to join their team as Office Managers. This role is ideal for administrative professionals with a customer service background looking for a challenging and rewarding sales career. The Office Manager will be responsible for facilitating calls to educate customers on services and solutions, managing the daily schedule, and ensuring efficient daily operations. No construction experience is required. This position offers an opportunity for growth into a leadership role with a national organization that maintains a flexible, locally-owned feel.

Requirements

High school diploma or GED
5+ years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills
Great multitasking and prioritization skills
Exceptional communication skills
Leadership
Accountability
Profitability
People Management
Communication
Education
Relationships
Innovation & Continuous Improvement

Nice To Haves

Ten-key skills
Basic understanding of sales and marketing and the differences between the two
QuickBooks Online or other accounting knowledge
Customer-facing experience
ServiceTitan experience

Responsibilities

Facilitate calls to educate customers on services and solutions.
Manage the daily schedule for craftsmen.
Ensure efficient and smooth daily operations.
Organize work and project schedules for craftsmen.
Provide customers with information and expert advice on services, pricing, and availability.
Provide logistical support for craftsmen, including material ordering and scheduling efficiencies.
Utilize Ace dispatching & schedule management software for timely and accurate scheduling, considering logistics, travel times, and weather.
Act as the first point of escalation for customer concerns and follow up with past customers.
Assist in solving operational and logistics issues to ensure a smooth customer journey and drive business profitability.
Lead the development and implementation of process improvements following the AHS operations manual.
Answer phones, review inbound emails, respond to customer calls and online leads in a timely manner.
Ensure CSRs educate customers on capabilities, quote projects, and schedule appointments.
Ensure calls are answered live by office staff between 8:00 AM and 5:00 PM, Monday-Friday, and act as a backup for phone answering.
Keep Field Staff updated on schedule changes and communicate adjustments.
Manage digital and physical documents, ensure key metrics are visible to the team, and keep application and onboarding packages updated.
Lead and coach office staff on following Service Path and using tools and systems.
Develop and report weekly on key metrics for Office Management.
Solicit cross-team feedback and corrective action plans for metrics below target.
Partner with the Owner and Field Manager on hiring, training, and evaluating craftsmen.
Work with the Field Manager to ensure adequate new Craftsman shadowing assignments.
Assist the Owner on other duties as assigned.