Office Manager - Columbia

Massey Services•Columbia, SC

19h•Onsite

About The Position

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. The Office Manager role involves answering incoming customer calls, resolving inquiries, scheduling service, welcoming new customers, and making outbound calls for customer satisfaction, appointment confirmation, and overdue payment collection. Additional responsibilities may expand to include daily reporting, updating customer account information, accounts payable, human resource paperwork, and payroll processing.

Requirements

High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency
Ability to pass background checks

Responsibilities

Answering incoming customer calls in a courteous & professional manner
Resolving customer inquiries, requests, billing questions, and scheduling service
Welcoming prospective new customers interested in learning about our services
Performing a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
Potentially including daily reporting
Potentially including updating customer account information
Potentially including accounts payable
Potentially including human resource paperwork
Potentially including payroll processing