Office Manager - Infectious Diseases

Hartford HealthCare Medical Group•Bridgeport, CT

7d•Onsite

About The Position

The Office Manager is responsible for organizing and coordinating office operations, procedures, and resources to support organizational effectiveness and efficiency. The role provides day-to-day operational, technical, and problem-solving leadership on administrative matters, including patient flow, office operations, customer service, health insurance, billing and coding requirements, and EMR functionality and utilization. The Office Manager supervises administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance. The position models efficient unit operations by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as needed. It develops and maintains office and departmental budgets and KPIs, monitors goals and objectives, and recommends resource use and operational changes in line with organizational strategy. The Office Manager promotes courteous and respectful patient interactions, holds staff accountable for service standards, conducts performance reviews, participates in hiring and onboarding, provides ongoing training, and addresses employee performance and disciplinary matters. Travel to satellite sites is required.

Requirements

At least 3 years of experience in a medical/surgical practice.
Travel to satellite sites is required.

Nice To Haves

Bachelor’s degree and/or appropriate certification.
Previous management, supervisory, or leadership experience.
Epic experience.

Responsibilities

Organize and coordinate office operations, procedures, and resources.
Provide operational, technical, and problem-solving leadership on patient flow, office operations, customer service, health insurance, billing and coding requirements, and EMR functionality and utilization.
Supervise administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance.
Schedule and assign work, resolve processing problems, collect data to monitor progress, and carry an assigned workload or fill in as necessary.
Develop and maintain office and departmental budgets and key performance indicators (KPIs).
Recommend budget expenditures, monitor progress, and shift resources to meet changing needs within established budgets.
Implement and monitor departmental goals and objectives.
Analyze needs and develop recommendations aligned with the organization’s strategic direction.
Ensure staff communicate and interact with patients courteously, respectfully, and professionally; enforce customer service standards and respond to incidents.
Set individual performance expectations and complete employee performance appraisals and reviews.
Interview candidates, make hiring decisions, orient new hires, and provide ongoing staff training and education using documented office and clinical policies and procedures.
Handle employee performance and disciplinary issues, participate in counseling sessions and disciplinary actions, and involve the Practice Director as necessary.
Travel to satellite sites.