Office Manager

Alzheimer's Association®•Charleston, WV

6d•$23 - $25•Onsite

About The Position

The Office Manager provides administrative support to the Executive Director and provides administrative and operational support to the West Virginia Chapter. This position ensures efficient and effective operations in West Virginia by coordinating activities and developing strong relationships with other departments and team leads to ensure the office operations run efficiently. This position serves as a liaison with others inside and outside the organization on administrative matters. Responsibilities include but are not limited to operations coordination and support, records management, travel & expense management, meeting management, general document preparation, calendar management, general correspondence and special projects. This position is based out of the Charleston, West Virginia office.

Requirements

3+ years administrative experience

Nice To Haves

Associate’s degree (or equivalent experience) in business administration, data management or related field preferred
Strong organizational skills and attention to detail
Ability to analyze information; to anticipate situations requiring forethought and follow-up with executives and multiple stakeholders; make timely and appropriate decisions.
Ability to work independently and succeed in a growing, fast-paced organization with a collaborative teamwork environment; flexibility and adaptability are essential.
Excellent proofreading skills
Must be able to communicate effectively with people of diverse backgrounds
Excellent telephone and in person customer service skills
Experience with Canva and/or Adobe Creative preferred
Experience with CRM System such as Convio, Luminate, and/or Personify a plus
Ability to work evenings and weekends (as needed)
Agreeable to assist at events offsite (as needed)

Responsibilities

Provides general support to visitors and ensure phone coverage for West Virginia office and handle customer inquiries and complaints.
Maintains a safe and secure working environment.
Manages work requests, office supply orders and relationships with vendors, service providers and landlords.
Lead efforts in identifying, analyzing, revamping, and implementing changes in chapter operations policies and procedures to continuously improve effectiveness and efficiencies; train employees and volunteers on.
Assists with data entry for West Virginia program rosters into the database.
Responsible for the recruitment, supervision and training of unpaid volunteers working in the office and assists in volunteer training for fundraising events.
Handles distribution of monthly program newsletter and posting of volunteer opportunities on appropriate boards and disseminate interested applications to the appropriate team member.
Provides basic onsite IT support to staff as needed.
Updates templates with Walk specific content for Walk collateral materials, manages large group volunteers for top market Walks, drafts eblasts and text messages.
Designs and orders walk signs and supplies.
Coordinates truck rentals and other logistics for Walk season.
Provides administrative support as assigned for chapter programs (Care and Support) and fund-raising (Revenue) initiatives, projects and events includes audits of program data to ensure accuracy and completion.
As needed, assists with welcome calls to teams.
Responsible for in-person processing of mail and revenue for West Virginia and serve as a virtual processor for West Virginia mail processing.
Ensures that all items are invoices and paid on time.