Office Manager

Virginia Information Technologies Agency•Northampton, VA

12d•$49,000 - $69,216•Onsite

About The Position

The Virginia Department of Conservation and Recreation (DCR) is the state’s lead conservation agency, providing access for outdoor recreation, strengthening communities’ flood resilience, and protecting what Virginians care about: clean water, parks, natural habitat, and open spaces. Serving a diverse commonwealth rich in nature and culture, DCR touches all Virginians’ lives. DCR offers paid leave; a minimum of 13 paid state holidays per year; medical, dental, vision, and life insurance; retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions, and VaLORS for law enforcement positions); and is a federally recognized Public Service Loan Forgiveness (PSLF) employer. DCR’s Mission is to conserve the natural, scenic, historic, and cultural resources of the Commonwealth. We invite you to learn more about DCR’s efforts to CONSERVE.

Requirements

Experience in customer service and/or public relations involving direct interaction with diverse audiences.
Experience operating a variety of office equipment and computer systems, including Microsoft Office (Excel, Outlook, Word, Publisher), Canva, printers, copiers, and calculators.
Cash management, merchandise, and/or retail sales experience.
Experience with procurement, contracts, bookkeeping, budget management, and records retention.
Supervisory experience to include training, scheduling, and performance management.
Strong interpersonal skills to communicate effectively with diverse audiences.
Ability to manage multiple tasks, priorities, and deadlines effectively in a fast-paced administrative environment.
Ability to interpret and apply policies and procedures related to programs such as special use permits.
A valid driver's license is required.

Nice To Haves

Familiarity with state accounting systems and procedures, procurement of goods, and financial reporting systems.
Experience in recruitment, hiring, onboarding, training, payroll processing, and other personnel administrative functions.
Prior experience in a state park or comparable natural resource, recreation, or tourism setting.

Responsibilities

Oversee all financial operations, including budget development and monitoring, accounts payable/receivable, revenue collection and deposit, payroll processing, and compliance with Division and state cash management procedures.
Manage procurement and inventory for park goods, services, and office supplies using the Division’s eVA and Cardinal Procurement platforms, ensuring accurate documentation and reporting.
Coordinate all human resource functions for wage employees, including onboarding, scheduling, training, supervision, payroll certification, and end-of-season separation paperwork.
Maintain and manage administrative records, project tracking, reporting, and correspondence in accordance with agency and state requirements.
Serve as the primary liaison between the park and central administrative offices, ensuring clear communication and compliance with policies and procedures.
Provide customer service and information to the public, coordinate reservations and special use permits, and manage park-run concessions, including point-of-sale operations and merchandise inventory.
Develop and implement administrative standards, objectives, and procedures aligned with park priorities, and participate in required meetings, training, and professional development activities as needed.
Supervise and implement training for office and contact station wage employees and coordinate schedules for the same.
Work with a high degree of independence daily with overall supervision from the park manager.

Benefits

Paid leave
13 paid state holidays per year
Medical insurance
Dental insurance
Vision insurance
Life insurance
Retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions, and VaLORS for law enforcement positions)
Federally recognized Public Service Loan Forgiveness (PSLF) employer
Free parking and admission to all Virginia State Parks
Overnight stay discounts for DCR classified, retired, and wage staff (after six months of service): Free camping outside the Memorial Day to Labor Day season for sites accommodating up to six people. Free Sunday–Thursday camping (excluding the night before holidays) during the Memorial Day–Labor Day period. 50% off cabins (up to three bedrooms) outside the Memorial Day–Labor Day season for up to 14 nights. Two‑night minimum required. Bunkhouses, camping cabins, and yurts are included; one‑night yurt stays receive a 25% discount.