Office Manager
About The Position
Almstead Tree & Shrub Care is a second-generation, family-owned arboriculture firm serving the NY, NJ, and CT tri-state area since 1964. As a TCIA-accredited company, we are committed to environmentally responsible practices and to supporting our employees’ professional growth, safety, and quality of life. We are seeking a highly organized and proactive Office Manager to lead daily office operations and serve as a key hub between our customers, field teams, and leadership. This role combines operations management, customer service leadership, and administrative oversight. What Success Looks Like (First 90 Days) Office operations run smoothly with clear systems and accountability Customer inquiries and follow-ups are handled promptly and professionally Billing, accounts receivable, and collections processes are organized and improving Administrative team is aligned, supported, and productive Leadership has improved visibility into key reports and office metrics
Requirements
- 5–10+ years of office management or administrative leadership experience
- Experience in a service-based or field operations environment preferred
- Proven ability to manage multiple priorities
- Strong organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- High attention to detail and follow-through
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to lead and prioritize
- Associate’s or Bachelor’s degree in Business Administration or related field preferred
- Equivalent experience will be considered
Nice To Haves
- Experience in a service-based or field operations environment preferred
- Associate’s or Bachelor’s degree in Business Administration or related field preferred
Responsibilities
- Oversee day-to-day office operations and administrative workflows
- Supervise and support administrative staff
- Serve as escalation point for customer inquiries
- Support customer service and inside sales efforts
- Assist with invoicing and oversee accounts receivable
- Manage collections and key account follow-ups
- Prepare client proposals and job documentation
- Support onboarding logistics for new employees
- Manage office supplies and vendors
- Provide reporting and data tracking support
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
