Office Manager

New U Therapy Center & Family Services•Valencia, CA

8d•Onsite

About The Position

New U Therapy Center & Family Services is seeking a highly organized, detail-oriented, and service-driven Office Manager to join our Torrance office. This role is essential in ensuring smooth daily operations, strong communication, and an exceptional patient and staff experience. The Office Manager will be responsible for managing scheduling, patient and insurance information, documentation, patient communication, record keeping, mail management, office maintenance, equipment and inventory management, budget support, staff coordination, and general administrative and front desk support.

Requirements

Experience in healthcare office management
Experience in scheduling
Experience in eligibility checking and verifying insurances
Tech savvy, with experience learning and using new technologies, software, and systems
Ability to troubleshoot basic technical issues and adapt to new tools and platforms

Responsibilities

Manage scheduling for new and follow-up appointments, maintain accurate clinician calendars, and promptly adjust schedules for cancellations, rescheduling, or new patient needs.
Verify and maintain accurate patient insurance information, confirm eligibility and authorizations, and clearly communicate financial responsibilities to patients or guarantors.
Review patient intake forms for completeness and compliance, maintain accurate records in the EHR system, and coordinate patient record requests in accordance with regulations.
Serve as a primary point of contact for patients, responding to inquiries via phone, email, and in person, addressing concerns professionally, and ensuring a welcoming front-desk experience.
Collaborate with billing to apply and reconcile daily copay charges and support accurate financial documentation.
Process administrative emails, mail, and patient record requests promptly, ensuring accurate same-day routing to appropriate departments or providers.
Maintain a clean, organized, and welcoming office environment; coordinate maintenance, repairs, and office supplies; and ensure safety and cleanliness standards are met.
Monitor office equipment and security, manage inventory and ordering of supplies, and track expiration dates to ensure uninterrupted operations.
Coordinate room schedules for clinicians and staff, and work with finance to track office expenses, inventory, and budget usage.
Act as a liaison between clinicians, staff, and patients, support communication of policies and updates, and assist with team-building activities and office events in collaboration with HR and Marketing.
Provide general administrative and front desk support, including patient check-ins, paperwork preparation, and assistance with non-clinical tasks.