Office Manager

Humana Community Services • London, ON

10d • Hybrid

About The Position

The Office Manager will oversee day-to-day office operations, ensuring efficient administrative systems and processes across the organization. This role involves coordinating vendor relationships, managing organizational assets, leading procurement and purchasing, and overseeing facility operations. The position also supports risk management activities, ensures compliance with standards, and provides high-level administrative support to the CEO and leadership team. Additionally, the Office Manager will coordinate Board of Directors administration, lead the planning and execution of organizational meetings and events, and support internal communication systems. Technical and systems support to staff, development of administrative procedures, and acting as a central resource for staff are also key functions. The role aims to enable program effectiveness through strong administrative systems, resource management, and data integrity, while participating in organizational projects and promoting a culture of accountability and continuous improvement. Ensuring compliance with health and safety policies and performing other duties as assigned are also part of the role.

Requirements

• Completion of post-secondary education in Business Administration, Office Administration, or a related field
• Minimum three (3) years of progressive administrative experience
• Experience supporting senior leadership and/or Board governance
• Experience managing office operations, systems, or facilities
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong capability in data management and reporting (e.g., Excel formulas, tracking, reconciliation)
• Experience with shared platforms and document management systems (e.g., SharePoint)
• Strong organizational and systems-thinking skills
• High level of discretion and ability to manage confidential information
• Advanced coordination and project management abilities
• Strong communication and interpersonal skills across diverse stakeholders
• Financial and operational acumen (budget tracking, procurement, vendor management)
• Ability to troubleshoot and manage multiple systems (IT, telecom, databases)
• High attention to detail and accuracy
• Ability to work independently and manage competing priorities
• Valid Class G Driver’s License
• Satisfactory current (within the last 6 months) Vulnerable Sector Check
• Ability to meet the operational and organizational requirements of the position

Nice To Haves

• Experience in the human services or non-profit sector is considered an asset
• Multilingualism and diverse lived experiences are considered assets
• Fluent communication in French is considered an asset

Responsibilities

• Oversee day-to-day office operations, ensuring efficient administrative systems and processes across the organization
• Coordinate vendor relationships (IT, telecom, facilities, security, equipment) to maintain operational continuity
• Manage organizational assets including phones, laptops, printers, and office infrastructure
• Lead procurement, purchasing, and expense tracking in alignment with financial policies
• Oversee facility operations including maintenance, security systems, supplies, and service contracts
• Support risk management activities including insurance coordination, fleet management, and incident response processes
• Ensure accurate tracking, documentation, and compliance with organizational and regulatory standards
• Provide high-level administrative support to the CEO and leadership team, including scheduling, travel coordination, meetings, and expense reconciliation
• Coordinate Board of Directors administration, including documentation management, communication, and governance support
• Lead planning and execution of organizational meetings, events, and engagement activities
• Support internal communication systems including email management, shared platforms, and information flow
• Provide technical and systems support to staff (in collaboration with IT providers), including onboarding, troubleshooting, and training
• Develop and maintain administrative procedures to improve efficiency, consistency, and user experience
• Act as a central resource for staff, supporting problem-solving and coordination across departments
• Enable program effectiveness through strong administrative systems, resource management, and data integrity
• Participate in organizational projects such as accreditation, audits, and system implementations
• Build and maintain relationships with external vendors, partners, and service providers
• Promote a culture of accountability, responsiveness, and continuous improvement
• Ensure compliance with organizational health and safety policies and contribute to maintaining a safe environment for staff and visitors
• Perform other duties as assigned, consistent with the scope and level of the position

Benefits

• Vacation pay
• Generous paid time off, including 3 weeks’ vacation
• Employer-matched RSP
• Comprehensive health and dental benefits following completion of the probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree