Office Manager - Medical Practice

Refocus Eye Health • Silver Spring, MD

1d • Onsite

About The Position

Our medical practice is seeking a highly motivated and experienced Practice Manager to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you! At ReFocus, we are committed to helping you build a long-term career in ophthalmology—whether you’re an experienced technician or brand new to the field. ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job families. ReFocus is an equal opportunity employer and we value diversity. We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect. We work together with patients, seeking diverse input to share and grow innovative ideas. Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Requirements

• Minimum of 5 years in healthcare management or a comparable leadership role.
• 4-year degree from an accredited university required.
• Proficiency in Windows-based office technologies and EMR systems.
• Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Nice To Haves

• Master’s degree in Healthcare Administration, Business, or a related field.
• Proven track record in multi-site clinical management.
• Experience with Modmed is a significant advantage.

Responsibilities

• Oversee daily office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
• Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
• Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth.
• Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes.

Benefits

• Career Development & Growth Opportunities
• Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications, including COA, COT, and COMT. We also provide study resources, mentorship, and paid time for testing when applicable.
• Clear Career Pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees