Office Manager for a Pest Control Venture
Smartland•Eastlake, OH
•$48,000 - $56,000•Onsite
About The Position
Smartland, a Northeast Ohio real estate and property-management firm, is launching a new pest control company and is hiring an Office Manager to run its office. This is an opportunity to be an early, foundational hire in a brand-new business with the stability and backing of an established parent company. The ideal candidate will have experience holding a small business together and is looking for a role where their contributions are appreciated.
Requirements
- A strong affinity for organization, including checklists, spreadsheets, and calendar management.
- Previous experience managing the office of a small service business (pest control, HVAC, plumbing, landscaping, cleaning, electrical, or similar).
- Proficiency in QuickBooks, including invoicing, payments, and accounts receivable.
- Experience with scheduling or dispatch software (e.g., GorillaDesk, FieldRoutes, Jobber, Housecall Pro, ServiceTitan) or the ability to learn new software quickly.
- Ability to multitask effectively under pressure and ensure no tasks are missed.
- Excellent communication skills, both warm and professional, with the ability to handle customer inquiries and payment collections.
- High level of trustworthiness and reliability, with access to payroll and bank accounts.
Nice To Haves
- Experience in the pest control industry.
- Experience building office processes and order from the ground up in a startup environment.
Responsibilities
- Booking jobs and building the daily schedule to ensure technicians are efficient.
- Answering phones, converting callers into booked appointments, and managing customer concerns.
- Handling invoicing, processing payments, following up on outstanding balances, and maintaining financial records in QuickBooks.
- Operating scheduling/CRM software and ensuring customer records are accurate.
- Ordering necessary chemicals and supplies for technicians.
- Managing critical administrative tasks such as licenses, insurance, and renewals.
- Assisting with light HR duties as the company grows, including onboarding new hires, tracking time off, and developing simple policies and procedures.
- Providing a weekly summary report to the owner on business status.
Benefits
- Stability and backing of an established parent company.
- Opportunity to be an early, foundational hire in a new business.
- A role where contributions are appreciated.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
