Office Manager

Perennial Services Group•Bellwood, IL

26d•Onsite

About The Position

Winkler Tree Care is a trusted leader in professional arbor services, committed to exceptional client care, sustainable practices, and a supportive team environment. We’re looking for a dependable, detail‑oriented Office Manager / Customer Relationship Administrator who thrives in a fast‑paced setting and enjoys being the steady, welcoming presence that keeps the office running smoothly. This role is ideal for someone who is highly organized, professional, and comfortable spending much of the day answering calls and emails, especially during the busy season. You’ll be the first point of contact for clients, support our arbor team, and ensure the office remains a hospitable, efficient, and well‑managed environment. During slower months, you’ll take on additional administrative projects that support long‑term operational success.

Requirements

Previous experience in office management, administrative support, or customer service
Strong communication skills—both written and verbal
High attention to detail and commitment to data accuracy
Ability to multitask and stay organized in a fast‑paced environment
Comfortable managing a high volume of calls and emails during peak season
Proficient with basic office software (Microsoft Office, email platforms, CRM systems preferred)
A proactive, team‑first mindset

Responsibilities

Answer a high volume of calls and emails with professionalism, clarity, and warmth
Assist clients with scheduling, service questions, and general inquiries
Maintain accurate client information, service notes, and communication logs
Support arborists and field teams with scheduling and administrative coordination
Ensure the office remains welcoming and hospitable (e.g., making fresh coffee, emptying old coffee at day’s end, tidying shared spaces)
Manage office supplies, inventory, and vendor orders
Maintain organized filing systems—digital and physical
Oversee daily office routines to ensure smooth operations
Enter and update data with exceptional accuracy
Assist with daily and weekly administrative tasks as assigned
Support invoicing, documentation, and internal communication processes
Take on additional administrative projects during the slow season (e.g., data cleanup, process improvements, system updates)
Work closely with office staff, arborists, and leadership to support company goals
Demonstrate a positive, team‑oriented attitude
Step in to help wherever needed to keep the office running efficiently