Office Manager - Full Time - Behavioral Health

NOMS Healthcare•Sandusky, OH

1d•Onsite

About The Position

The Office Manager serves as the primary liaison between physicians, office staff, and Northern Ohio Medical Specialists (NOMS) Administration. This role is responsible for the implementation and adherence to all NOMS policies, procedures, and protocols, contributing to the overall goals and objectives of the organization. The Office Manager collaborates with physicians to ensure the efficient operation of the office, directing, planning, and coordinating all clerical and administrative activities. Key duties include greeting patients, providing information, communicating with various departments, and scheduling appointments, all while projecting a positive image of the medical office.

Requirements

Knowledge of organizational policies, procedures, and systems.
Knowledge of medical office procedures.
Knowledge of computer systems and applications.
Knowledge of rules and procedures of the Centers for Medicare and Medicaid Services (CMS), and various insurance payers.
Knowledge of medical practices, terminology, and reimbursement policies.
Knowledge of ICD-10 and CPT coding.
Knowledge of OSHA and HIPAA Compliance
Strong leadership, management, judgment, and presentation skills
Ability to work well under pressure and effective crisis management skills.
Strong planning, organizing, multi-tasking, delegating and supervising skills.
Ability to evaluate the effectiveness of existing methods and procedures.
Ability to operate a variety of common office equipment and computer programs.
Ability to research, analyze and interpret all office data and present appropriate reports.
Ability to communicate clearly and effectively with all office staff.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and public effectively.
Minimum of three to five years supervisory experience, supervising five or more employees, in a clinical setting required.

Nice To Haves

College graduate with a business or clinical concentration preferred.
Courses in medical terminology and health care office management preferred.

Responsibilities

Supervises clinical and clerical staff.
Develops positive working relationships and establishes a foundation for trust and credibility with physicians and staff.
Oversees and manages all daily office operations.
Ensures physician and employee compliance with all federal and state regulatory agencies governing healthcare delivery.
Ensures compliance with NOMS corporate policies and procedures, including deadlines for submitting time sensitive materials.
Develops and implements short- and long-term work plans and objectives for clerical functions.
Maintains monthly meeting schedules and agendas with physicians and office staff.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
Ensures that office is staffed appropriately.
Establishes deadlines for work assignment and completion.
Monitors work status and progress.
Identifies, analyzes, and resolves workflow problems.
Assists in the recruiting, hiring, orientation, discipline, development, and evaluation of office staff.
Resolves operational problems and conflicts and keeps lines of communication open with staff and physicians to ensure high productivity and morale.
Identifies and analyzes problems with, and coordinates maintenance of, all office equipment and computer systems.
Oversees office payroll and leave records.
Oversees and approves office supply inventory, ensures that mail is opened and processed, and that offices are opened and closed according to procedures.
Serves as a role model for customer service, and mentors office staff to ensure that patients are treated courteously by office staff and that other visitors are screened and properly directed.
Ensures that requests for information are handled promptly and effectively.
Works with office staff to ensure efforts are coordinated and high-quality patient care is provided.
Serves as formal contact person for patient complaints.
Prepares reports and manages assigned projects.
Participates in professional development activities to keep current in health care trends and practices.
Maintains strictest confidentiality regarding patients and office.
Ensures that the office functions within and supports the NOMS strategic plan and directives issued by NOMS Senior Management.