Office Manager - Full Time - Behavioral Health

NOMS Healthcare•Sandusky, OH

2d•Onsite

About The Position

NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also deeply committed to improving the health and well-being of our communities. We actively engage in initiatives that enhance access to patient care, promote wellness, and strengthen the overall health of those we serve. Our practices are recognized for exceeding patient expectations and setting the standard for excellence. At the heart of our culture are the values that guide everything we do. Trust. Teamwork. Patient-Centered Care. Community Focused. High Quality. These principals are more than words on a page – they shape how we serve, collaborate and grow together. We are rapidly expanding and want you to join our team!

Requirements

Knowledge of organizational policies, procedures, and systems.
Knowledge of medical office procedures.
Knowledge of computer systems and applications.
Knowledge of rules and procedures of the Centers for Medicare and Medicaid Services (CMS), and various insurance payers.
Knowledge of medical practices, terminology, and reimbursement policies.
Knowledge of ICD-10 and CPT coding.
Knowledge of OSHA and HIPAA Compliance
Strong leadership, management, judgment, and presentation skills
Ability to work well under pressure and effective crisis management skills.
Strong planning, organizing, multi-tasking, delegating and supervising skills.
Ability to evaluate the effectiveness of existing methods and procedures.
Ability to operate a variety of common office equipment and computer programs.
Ability to research, analyze and interpret all office data and present appropriate reports.
Ability to communicate clearly and effectively with all office staff.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and public effectively.
Minimum of three to five years supervisory experience, supervising five or more employees, in a clinical setting required.

Nice To Haves

College graduate with a business or clinical concentration preferred.
Courses in medical terminology and health care office management preferred.

Responsibilities

Supervises clinical and clerical staff.
Develops positive working relationships and establishes a foundation for trust and credibility with physicians and staff.
Oversees and manages all daily office operations.
Ensures physician and employee compliance with all federal and state regulatory agencies governing healthcare delivery.
Ensures compliance with NOMS corporate policies and procedures, including deadlines for submitting time sensitive materials.
Develops and implements short- and long-term work plans and objectives for clerical functions. Maintains monthly meeting schedules and agendas with physicians and office staff.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that office is staffed appropriately.
Establishes deadlines for work assignment and completion. Monitors work status and progress.
Identifies, analyzes, and resolves workflow problems.
Assists in the recruiting, hiring, orientation, discipline, development, and evaluation of office staff. Discipline procedures will be done in consultation with physicians and NOMS Director - Human Resources.
Resolves operational problems and conflicts and keeps lines of communication open with staff and physicians to ensure high productivity and morale.
Identifies and analyzes problems with, and coordinates maintenance of, all office equipment and computer systems.
Oversees office payroll and leave records.
Oversees and approves office supply inventory, ensures that mail is opened and processed, and that offices are opened and closed according to procedures.
Serves as a role model for customer service, and mentors office staff to ensure that patients are treated courteously by office staff and that other visitors are screened and properly directed.
Ensures that requests for information are handled promptly and effectively.
Works with office staff to ensure efforts are coordinated and high-quality patient care is provided.
Serves as formal contact person for patient complaints.
Prepares reports and manages assigned projects.
Participates in professional development activities to keep current in health care trends and practices.
Maintains strictest confidentiality regarding patients and office.
Ensures that the office functions within and supports the NOMS strategic plan and directives issued by NOMS Senior Management