Office Manager

Southshore Enterprises•Emmetsburg, IA

29d•Onsite

About The Position

Southshore Companies is a privately held third party logistics company. At Southshore Companies, we are a committed team dedicated to safely providing best-in-class customer service through operational excellence. We prioritize the safety of our team members and believe in being a reliable and adaptable strategic partner with quality-minded individuals focused on serving the needs of our customers. The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence. The Office Supervisor provides coaching and leadership to all CSR personnel, and ensures the company’s culture, values, and processes are upheld. This supervisor will foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential.

Requirements

3+ years of clerical office supervision experience.
Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance.
Knowledge and experience using SAP.
Proficient in Microsoft Office products.
Proficient with data entry skills
Good written and verbal communication skills.
Strong sense of time management.
Ability to work Monday-Friday plus overtime, with flexibility during peak season, January-March.

Nice To Haves

Bilingual candidates are strongly encouraged to apply.

Responsibilities

Execute the daily office plan in accordance with the site leadership team’s guidance and direction.
Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
Lead, motivate, and direct the CSRs to deliver best-in-class customer service.
Ensure all reports and logs are filled out timely and correctly.
Key point of contact for all customers entering the RDC.
Ability to interface and communicate with direct customers and the leadership team within Southshore Companies.
Drive continuous improvement though lean thinking and a 5S mentality.
Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence.
Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment.