Office Manager

Dental Office•Rocklin, CA

2d•$80,000 - $85,000•Onsite

About The Position

Pure Dentistry is a high-producing, multi-doctor dental practice committed to delivering exceptional patient care across all phases of dentistry. We are seeking an experienced, highly capable Office Manager to lead daily operations, support team performance, and drive the continued growth and success of the practice. This is not an entry-level management position. We are looking for a seasoned leader who has successfully managed teams, overseen business operations, established accountability, and maintained efficiency in a fast-paced, high-volume environment. The ideal candidate is professional, organized, calm under pressure, and confident in leading both people and practice performance. This role requires someone who communicates clearly, follows through consistently, and can help build strong systems that support long-term operational success. We are looking for someone seeking a long-term opportunity who can become a trusted operational partner to the owner and help lead the practice in the right direction.

Requirements

Minimum 5 years of leadership or business operations experience
Previous dental office management experience strongly preferred, especially in a high-volume or multi-provider practice
Experience with Open Dental software
Strong understanding of scheduling, insurance verification, claims follow-up, collections, treatment coordination, and patient communication
Proven ability to lead teams, hold people accountable, and drive operational results
Strong financial and business acumen, including reviewing reports and tracking practice KPIs
Excellent written and verbal communication skills
High level of professionalism, discretion, and sound judgment
Ability to stay calm, decisive, and solution-oriented in a fast-paced environment
Someone who can elevate the team through leadership, organization, accountability, and consistent follow-through

Responsibilities

Managing daily, weekly, and monthly production and collections goals, including reporting, tracking KPIs, and helping the team stay aligned with practice targets
Overseeing all front office operations, including scheduling, patient flow, phones, check-in/check-out, treatment presentation support, and daily team coordination
Monitoring schedule health, including production opportunities, cancellations, no-shows, same-day treatment, and provider utilization
Supporting insurance, billing, and accounts receivable workflows to ensure clean claims, timely follow-up, and strong collections performance
Processing payroll accurately for a multi-doctor, multi-employee practice
Creating and maintaining systems that keep the practice organized, efficient, and consistently operating at a high level
Leading with professionalism, structure, accountability, and consistency
Managing HR responsibilities, including recruiting, onboarding, coaching, performance documentation, corrective action, and disciplinary processes
Supporting hiring efforts through candidate screening, interview coordination, and hiring recommendations
Facilitating internal communication through team huddles, documentation, policy enforcement, and follow-up
Acting as a professional liaison between doctors, team members, vendors, insurance representatives, and leadership
Maintaining a positive, patient-focused environment while upholding high standards for team performance and accountability
Providing clear and timely updates to leadership regarding staffing, operational needs, practice performance, and follow-up items
Assisting with vendor and insurance relationships as needed
Helping balance patient experience, team efficiency, and business performance in a busy clinical setting