Office Manager - Lake Mary

Coast Dental•Lake Mary, FL

1d•Onsite

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice by communicating with the team, managing goals and expectations, and fostering accountability, authority, and responsibility. The role supports, guides, and communicates with team members to improve performance. The manager may travel between offices to provide coverage and may oversee an office that is not fully staffed. The position oversees office personnel and operations, including hiring and training staff, patient service, treatment-plan and payment-option communication, insurance processes, accounts receivable, deposits, payroll, supplies, inventory, schedules, and performance goals. It also supports communication between the front and back office and between corporate and office staff, handles patient concerns, and monitors workplace safety and required training and documentation. The position is hourly and is performed in highly visible office areas designed to make a good impression. Workstations are generally clean, well-lit, and relatively quiet. The work is sedentary in nature.

Requirements

Associate's degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word and Excel, and dental office software.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review accounts receivable collection percentages and train the team on them.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as an assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or to cover offices without a permanent provider.
Train on and review patient financing and credit volume and accuracy with the team.
Train the team and ensure effective customer service by telephone and in person.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to ensure cooperation between front-office and back-office staff, including reading and responding to email and sharing newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
Respond to general dentistry and specialty patients and patient complaints in a timely and professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control of overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support staff and patient retention and monitor turnover.
Ensure workplace safety, including timely and accurate workers' compensation reporting and post-accident investigations; completion of annual OSHA bloodborne pathogen training in the company Learning Portal; accurate, on-site MSDS sheets; and tracking, exchange, and review of office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Communicate effectively and act as a liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.
Demonstrate a positive attitude, motivation, and teamwork; maintain a professional, clean, and neat appearance that meets company standards; and demonstrate knowledge of insurance processes, professionalism, and leadership.