Office Manager for a Pest Control Venture

Smartland•Eastlake, OH

38d•Onsite

About The Position

Smartland, a Northeast Ohio real estate and property-management firm, is launching a new pest control company and is hiring an Office Manager to run its operations. This is a foundational role in a new business backed by an established parent company. The ideal candidate will have experience managing the office of a small service business and will be responsible for all aspects of office operations, from scheduling and customer service to bookkeeping and HR tasks.

Requirements

Experience managing the office of a small service business (pest control, HVAC, plumbing, landscaping, cleaning, electrical, or similar).
Proficiency in QuickBooks, including invoicing, payments, and collections.
Experience with scheduling or dispatch software (e.g., GorillaDesk, FieldRoutes, Jobber, Housecall Pro, ServiceTitan) or ability to learn new software quickly.
Ability to multitask and manage competing priorities without tasks falling through the cracks.
Strong customer service skills, with the ability to be both warm and firm when necessary.
High level of trustworthiness and reliability.
Comfort with administrative tasks such as checklists, spreadsheets, and calendar management.

Nice To Haves

Experience in building office order and processes from the ground up in a startup environment.

Responsibilities

Booking jobs and building the daily schedule for technicians.
Answering phones, converting callers into appointments, and managing customer inquiries.
Handling invoicing, processing payments, and following up on outstanding balances using QuickBooks.
Managing scheduling/CRM software and maintaining accurate customer records.
Ordering chemicals and supplies for technicians.
Managing licenses, insurance, and renewals.
Handling light HR duties such as onboarding new hires, tracking time off, and assisting with policy development.
Providing weekly operational updates to the owner.