Office Manager - Detox and Recovery Facility

On Demand / New Day Recovery LLC•Niles, OH

About The Position

The Office Manager oversees the daily operations of the front office and administrative functions at New Day Recovery, a medical detoxification and residential treatment facility in Niles. The role ensures quality, professional, and efficient client service; compliance with agency standards; smooth operations; and excellent customer service. The Office Manager directs and coordinates front office operations, provides leadership and training to front desk and administrative staff, maintains efficient and compliant office procedures, and oversees scheduling and client check-in/check-out. The role also assists with phones, scheduling, and check-in as needed; trains staff on EMR systems and documentation practices; coordinates office supplies, equipment maintenance, and communication systems; and maintains confidential client records in compliance with HIPAA and regulatory requirements. The position participates in audits and supports quality improvement initiatives.

Requirements

Must be at least 18 years of age.
Successfully complete a BCI/FBI background check and pre-employment drug screen.
At least three years of experience in office administration.
At least one year of supervisory or leadership experience.
Demonstrate discretion, critical thinking, and problem-solving skills to make sound, independent decisions in significant matters.
Demonstrate excellent oral, written, and interpersonal communication skills, balancing compassionate support with professional structure.
Remain organized and detail-oriented, manage multiple tasks concurrently in a fast-paced environment, and adapt to client needs.
Demonstrate proficiency in Microsoft Office and CRM tools or other referral tracking systems.

Nice To Haves

Knowledge of insurance verification, eligibility, and benefits.

Responsibilities

Direct, supervise, and coordinate front office operations to support efficient daily workflow and excellent client service.
Provide leadership, mentoring, and training to front desk and administrative staff.
Develop, implement, and maintain office procedures that promote efficiency and compliance.
Oversee scheduling systems and client check-in/check-out processes.
Assist front office staff with phones, scheduling, and client check-in as needed.
Train staff on EMR systems and best documentation practices.
Coordinate facility or office needs, including supplies, equipment maintenance, and communication systems.
Maintain accurate and confidential client records in compliance with HIPAA and regulatory agencies.
Participate in audits and support agency quality improvement initiatives.