Office Manager

Fluidstack

About The Position

As our offices grow, the day-to-day workplace experience can’t depend on ad hoc coordination. This role exists to ensure each Fluidstack office runs smoothly, consistently, and with a high bar for employee experience. Where people work shapes how people work. You will own the day-to-day experience of your Fluidstack office, everything from how the space looks and functions, to how people feel when they walk in, to the small details that make a workplace feel genuinely cared for. You report to the Head of Workplace and collaborate with the People Ops team. You’re the person in the building who makes sure things work and when they don’t, you fix them or escalate clearly. People will come to you with everything from a broken monitor to a request for a better lunch option, and you’ll treat both with the same thoughtfulness. This role is hands-on and high-ownership. You’re not waiting for someone to tell you what needs to happen. You see it, you own it, you solve it.

Requirements

A love of details. The things most people don’t notice until they break.
Kindness and warmth in how you show up for the people in your building every day.
A hospitality mindset. You think about experience, not just maintenance.
Clarity, approachability, and precision in communication, especially when things go wrong.
You have run an office or workspace before and take pride in making it a place people enjoy being.
You manage vendors and service providers with care: expectations are set, performance is tracked, and conversations happen early when standards slip.
You’re organized and self-directed. You don’t need a daily task list from a manager to know what needs doing.
You welcome non-traditional paths into this work. If you’ve managed spaces, logistics, or operations in any context (hospitality, events, coworking, retail) that counts.

Nice To Haves

Experience managing office openings, buildouts, or relocations.
Familiarity with workplace technology (access systems, desk booking, AV).
A hospitality mindset — you think about experience, not just maintenance.

Responsibilities

Complete onboarding and learn Fluidstack’s workplace standards, vendor landscape, and office-specific context.
Shadow the current setup (or audit from scratch if you’re opening a new cadence): space layout, recurring issues, vendor performance, employee sentiment.
Build relationships with building management, key vendors, and your local team.
Identify 3 quick wins you can deliver in your first month that improve the daily office experience.
Own all vendor relationships for your office: cleaning, catering, maintenance, supplies. Hold them to agreed standards.
Implement the shared workplace standards set by the Head of Workplace, adapted for your location.
Run a lightweight feedback loop with employees in your office. Know what’s working and what isn’t.
Manage your office’s operational budget with clear tracking and no surprises.
Your office runs smoothly and consistently. Employees trust that the space will be well-maintained and well-managed.
You are the first point of escalation for workplace issues in your office. Problems are resolved quickly and transparently, or escalated to the Head of Workplace with clear context.
You have a clear operating rhythm: weekly vendor check-ins, monthly budget reviews, quarterly planning with the Head of Workplace.
You proactively surface issues and proposed solutions rather than waiting for direction.