Office Manager

Regency Management Services•Pasadena, MD

6d•Onsite

About The Position

Ashley Furniture is searching for a dynamic and highly organized Retail Office Manager to be the operational heart of our store. This role involves managing the office, providing crucial support to the retail team, and ensuring exceptional customer experiences. The Office Manager will be the go-to person for daily staff support, empowering the team, and resolving customer concerns with a calm, can-do attitude. Exceptional organizational skills are needed to keep operations running smoothly, contributing to store success and customer satisfaction. Ashley Furniture offers a unique and fulfilling culture with valued contributions, growth opportunities, and benefits.

Requirements

Must have basic math skills (calculate figures and amounts such as discounts, interest, commissions, percentages, etc.)
Ability to multitask
Motivated and ability to work under pressure
Ability to work effectively with staff and all levels of management
Committed to purpose, and company goals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must have good verbal communication skills.
Must possess the ability to respond to common inquiries or complaints from customers and vendors.
Ability to effectively present information to management and other team members.
High School diploma preferred
Computer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment.

Nice To Haves

Office manager: 2 years (Preferred)
Customer service: 2 years (Preferred)

Responsibilities

Greets customers with a smile
Supports sales staff by finalizing tickets quickly and efficiently
Handles customer order issues in person and on the phone
Handles escalated customer issues
Prepares Office staff schedules
Reviews and makes changes to customer orders
Records details and notes on each customers ticket
Processes credit card, cash and check transactions correctly and expeditiously according to company policy
Provide reports
Reviews sales orders on a daily basis
Assists with pricing, tagging, promotion, and organization on the sales floor when needed
Performs daily closeouts – count money
Tracks office supplies, puts in quarterly orders thru help desk system
Trains new office staff on company policy and system
Handles all new hire paperwork for the store
Ensures all hiring paperwork is filled out correctly and sent to HR
Ensures that office staff performs daily duties, on time, adheres to all company policies
Follows assigned schedule
Attends all required meetings
May have Key Holder responsibilities
Manages office staff (CSR's) and in the absence of Store General Manager or Sales Manager responsibility will include all store personnel.
Carries out supervisory responsibilities in accordance with organizations policies and all applicable state and federal laws.