Office Manager

Aston Carter•Spokane Valley, WA

10h•$32 - $48•Onsite

About The Position

The Office Manager oversees daily office operations, supports leadership and field teams, and ensures a high level of customer service and operational efficiency. This role manages administrative workflows, coordinates scheduling, supports financial processes, and serves as a key point of contact for clients and internal staff.

Requirements

3+ years of office management, administrative, operations, or customer service experience.
Strong organizational and time management skills.
Proven ability to manage multiple priorities and meet deadlines.
Excellent verbal and written communication skills.
High attention to detail and accuracy in all administrative and financial tasks.
Strong customer service and relationship-building abilities.
Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality when handling sensitive information.
Experience with data entry, invoicing, billing, and basic bookkeeping.
Familiarity with tools such as Jobber and QuickBooks or similar platforms.

Nice To Haves

Experience in landscaping, construction, home services, property management, or related industries.
Experience with scheduling software, CRM systems, or service management platforms.
Hands-on accounts payable and accounts receivable experience.
Previous office management or operations coordination experience.
Experience supporting field service or mobile workforce teams.
Comfort working in a fast-paced, service-oriented environment.

Responsibilities

Manage daily administrative operations and ensure smooth office workflow.
Maintain company records, documentation, and organized filing systems.
Coordinate office supplies, vendors, and other administrative resources to support business operations.
Support leadership with reports, scheduling, and a variety of administrative tasks.
Assist with special projects and contribute to process improvements across the office.
Serve as a primary point of contact for clients via phone, email, and online inquiries.
Respond to customer questions, resolve basic issues, and route requests to the appropriate team members.
Schedule consultations, property assessments, and service appointments in a timely manner.
Maintain accurate customer records, service information, and communication logs.
Ensure timely, professional, and courteous communication with clients at all times.
Coordinate calendars and scheduling for account managers and field teams.
Assist with route planning and adjustments to service schedules as needed.
Support clear communication between office staff, field personnel, and customers.
Monitor work order completion and manage administrative follow-up activities.
Assist with invoicing, billing inquiries, and payment processing.
Support accounts payable and accounts receivable functions as needed.
Reconcile administrative records and documentation to ensure accuracy and completeness.
Track contracts, service agreements, and customer information in an organized manner.
Prepare routine reports for leadership, summarizing key operational and financial information.
Support onboarding and administrative activities for new and existing team members.
Maintain confidential employee records and documentation in accordance with company standards.
Assist with internal communications and overall office coordination.
Foster a professional, positive, and collaborative office environment.