Office Manager - Exton, PA

Compass Group•Uwchlan Township, PA

5d•$55,000 - $60,000•Onsite

About The Position

The Office Manager is responsible for overseeing the day-to-day operations of the office and supporting the internal team to ensure efficiency, accuracy, and excellent customer service. This role plays a key part in managing client orders, resolving product issues, maintaining backend systems, and supporting business growth through account management and administrative tasks.

Requirements

Previous experience in office management, customer service, or administrative roles preferred
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Experience with Microsoft Excel (preferred)
Ability to quickly learn new software systems (experience with OneCup and/or WorldShip is a plus)
Detail-oriented with a high level of accuracy
Comfortable working in a fast-paced environment
Willingness to take on new technology and processes
Proactive and solution-oriented
Strong sense of accountability and follow-through
Team player with a positive attitude
Adaptable and eager to learn

Nice To Haves

Experience with OneCup
Experience with WorldShip

Responsibilities

Manage and coordinate daily office activities to ensure smooth operations
Maintain organized processes and workflows to support the team
Handle general administrative and backend office functions
Place and manage client orders accurately and efficiently
Address and resolve issues such as incorrect or damaged products
Coordinate with internal teams to expedite orders and meet client delivery expectations
Monitor order status and proactively communicate updates to clients
Provide high-quality customer support by responding to inquiries and resolving concerns
Build and maintain positive relationships with clients
Ensure a strong customer experience from order placement through delivery
Assist in creating and setting up new customer accounts
Maintain accurate customer records and data
Support ongoing account needs and client communications
Utilize internal systems, including OneCup, for order processing and backend tasks
Generate and manage shipping labels using WorldShip
Learn and adapt to new technologies and systems as required
Maintain accurate data entry and reporting