Front Office Assistant - Altoona, PA

Crossroads Treatment Centers•Altoona, PA

4h•Hybrid

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, check in patients, receive payments, and assist in daily operations. The role involves maintaining a friendly, professional attitude, offering a "white glove" experience, and guiding new patients through their intake process. Responsibilities include collecting urine and saliva samples for drug screens, maintaining daily financial records, coordinating with medical and clinical staff, providing clerical and logistical support, and overseeing patient accounts and financial responsibilities. The position is based in Altoona, PA, with occasional travel to other locations.

Requirements

High School Diploma or GED required
Customer Service experience in a fast paced environment preferred
Experience in healthcare, addiction medicine, office administration preferred
Lived Addiction experience is a plus

Nice To Haves

Customer Service experience in a fast paced environment
Experience in healthcare, addiction medicine, office administration
Lived Addiction experience

Responsibilities

Provide excellent customer service
Check in patients
Receive payments
Assist in daily operations
Maintain friendly, professional attitude towards patients
Offer a "white glove" experience
Provide an exceptional experience by guiding new patients through their intake process
Collect urine and saliva samples for patient drug screens as needed
Maintains daily financial records and reports
Coordinates with medical and clinical staff to coordinate intakes
Provides clerical and logistical support
Oversees patient accounts and financial responsibilities