Office Manager

OpenGov•Boston, MA

12h•$76,300 - $86,300•Onsite

About The Position

We’re hiring a Workplace Manager to serve as the site lead for daily operations and workplace experience, partnering directly with Boston leadership to align the physical workplace with business objectives at our growing Boston office. This is a hands-on, people-first role for someone who brings operational precision, a hospitality mindset, and genuine passion for building environments where people do their best work - and who is energized by the autonomy to make it happen. At OpenGov, our offices are extensions of our culture. As Culture Champion of our Boston office, you will manage the full spectrum of office needs - from vendors and facilities to events and employee experience - while building and scaling the programs and processes that grow with us. You’ll collaborate with peers across our office portfolio and step in to remotely support other locations as needed.

Requirements

5+ years of experience in workplace management, office operations, or high-level administrative leadership.
Proven ability to build, improve, and scale programs and processes in a growing or changing environment.
Proven ability to act as strategic partner to site leadership, understanding team needs and translating them into a high-impact office experience.
Demonstrated experience working autonomously in a role with broad scope and limited day-to-day oversight.
Track record of driving accountability and shaping employee behavior through process design and credibility, rather than just authority.
Strong written and verbal communication skills—including the ability to draft policies, announcements, and decks with minimal direction.
Highly detail-oriented with strong organizational and multitasking abilities; you solve problems and then create the "playbook" to prevent them from recurring.
Knowledge of budgeting, procurement, and purchasing, with a focus on being a responsible steward of company resources.
Strong background with Google Suite and asynchronous collaboration tools.
You adjust and pivot easily as business needs evolve.
Full-time role, 5 days in-office required to lead the Boston site energy and operations.

Nice To Haves

Experience supporting office build-outs or managing an office move is a plus.

Responsibilities

Own general office administration with excellence and hospitality top-of-mind.
Welcome guests, candidates, and new hires; provide thoughtful, high-touch office tours.
Design a curated workplace experience that incentivizes office attendance and fosters cross-functional connection. Plan and execute office events and experiences - from weekly team lunches to monthly gatherings, onsite meetings, surprise ‘moments’ - with creativity and flawless logistics.
Build on existing frameworks to design, document, and continuously improve admin procedures and programs that scale with the office and the business.
Manage vendor relationships, the procurement approval process, and the office budget; identify and implement cost-savings strategies.
Serve as the central point of contact with building and property management for all in-office logistics, inquiries, and escalations.
Support a remote office location with events and ordering needs; cover peer Workplace Managers during PTO.
Act as the primary workplace point of contact for Boston-based executives; participate in local leadership meetings to anticipate headcount growth and space needs.
Proactively manage seating charts and neighborhood planning to optimize team collaboration and productivity as the Boston headcount scales.
Collaborate across departments and levels to understand needs, support objectives, and elevate recurring issues into scalable solutions.
Ensure the office is clean, well-stocked, organized, aligned with OpenGov’s brand standards and meets FM and Security standards.
Proactively address maintenance and service needs; respond to and resolve issues with timely follow-through.
Oversee vendor-managed repairs and services; manage day-to-day building relationships.