Office Manager

Packard Culligan Water • St. Louis, MO

12h • Onsite

About The Position

Culligan of St. Louis is seeking a dynamic Office Manager to lead a team of 15 Customer Service Representatives. This role is crucial for the dealership's success, focusing on ensuring customers receive an unparalleled experience. The Office Manager will champion a supportive, team-oriented atmosphere, drive customer satisfaction and retention, foster a motivated workforce, promote open communication, and contribute to company goals. The position is with a family-owned and operated business that has been an industry leader in water treatment and filtration systems for nearly 80 years.

Requirements

• A high‑energy leadership style that motivates and inspires the team
• A genuine commitment to living and believing in our core values every day
• A passion for investing time in team building, coaching, and employee development
• Applied knowledge of accounting functions (payroll, budgeting, AR/AP)
• Strong background in customer service with a focus on delivering an exceptional experience
• Excellent interpersonal skills, along with clear and effective verbal and written communication
• Education to include a high school diploma or equivalent

Nice To Haves

• A business degree with an emphasis in accounting or related business administration experience
• Experience in the water conditioning industry or a service‑related industry

Responsibilities

• Creating a thriving work environment that cultivates positive morale, productivity, and employee development
• Implementing a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
• Ensuring professional behavior and courtesy in interactions with customers, employees, and vendors; taking corrective action when needed
• Elevating customer satisfaction, growth, and retention
• Effectively training and coaching the office staff to identify opportunities for additional sales
• Scheduling delivery, service, and sales appointments, optimizing company resources while offering customers viable options
• Providing, compiling, and analyzing data to make recommendations for improving customer service, enhancing customer retention, and increasing the customer base
• Overseeing the accuracy of the dealership's financial reports, efficient operation, and expense control

Benefits

• Competitive base salary with high incentive potential
• Zero-deductible medical plans
• Dental coverage
• Vision coverage
• Wellness program with incentives
• 401K with employer match
• Tuition reimbursement
• Scholarship opportunities
• Paid time off
• Paid holidays
• Career advancement through training and development
• Continuous training and development, with corporate support in human resources, accounting, and compliance
• Employee recognition events
• Annual company meeting (some light, annual travel is required for this role)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees