Office Manager

D & S Dental Laboratory Inc • Waunakee, WI

1d • Onsite

About The Position

D&S Dental Laboratories, a proud member of the Denbright Dental Labs family, is seeking a Office Manager. This is a hands-on leadership role where your impact is visible every day—on the Office, the team, and the customers we serve. We’re a growing, service-driven organization that values accountability, teamwork, and continuous improvement. Our culture is professional yet warm—we move fast, support one another, and take pride in doing things right. The office is the heartbeat of our operation, and our managers play a critical role in keeping it running smoothly.

Requirements

• 4+ years of customer service leadership or office management experience
• Strong communication, organization, and time-management skills
• Ability to lead teams in a fast-paced office environment
• Proficiency with MS Office and basic business technology

Nice To Haves

• Experience in dental or healthcare environments is a plus, not required

Responsibilities

• Overseeing daily office operations and customer service performance
• Coaching, training, and developing Office staff
• Managing customer orders, invoicing, shipping, and communications
• Handling escalated issues with professionalism and empathy
• Partnering with leadership on office process improvements
• Maintaining accurate records and ensuring operational efficiency
• Setting priorities for the office team—reception, scheduling, drivers, and shipping
• Coaching employees in real time
• Solving customer issues before they escalate
• Reviewing orders and invoicing for accuracy
• Tracking performance
• Using data to improve service levels
• Ensuring the Office delivers consistent, high-quality results

Benefits

• health coverage
• retirement plans
• paid time off
• additional employee support programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed