Office Manager

George Mason University•Fairfax, VA

26d•$20 - $25•Onsite

About The Position

Reporting to the Associate Director of Operations, Office Manager provides comprehensive leadership for daily administrative operations and customer service in a high-volume, student- and family-facing office. The position manages calendars and scheduling, coordinates communications, purchasing, office logistics, and technology resources, and supervises front-desk student/wage staff to ensure excellent service delivery. The Office Manager collaborates with the Operations & Events Manager to align staffing, communications, and logistics for major programs and events. This position is part-time (29 hours per week) with occasional evening or weekend work required.

Requirements

Knowledge of office administrative procedures and best practices
Knowledge of office systems, purchasing, and scheduling tools
Skill in organizing and maintaining electronic and physical records
Ability to communicate effectively with students, families, and partners
Ability to work accurately and efficiently while balancing multiple priorities
Ability to handle confidential information with discretion
Skill in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Ability to follow established policies and procedures.

Nice To Haves

Proficiency in Spanish oral and written communication
Experience with university administrative systems (eVA, Banner, P-Card, Workday)
Familiarity with front-office customer service in student affairs or higher education settings.

Responsibilities

Office Administration & Front-Facing Operations
Manages complex calendars and scheduling for the Executive Director and unit leadership, coordinating internal and external meetings;
Leads front-desk and reception operations in both Spanish and English, establishing professional, inclusive service standards and ensuring accurate, timely assistance to students, families, school partners, and campus stakeholders;
Oversees daily office systems and administrative workflows, implementing process improvements that enhance efficiency, responsiveness, recordkeeping accuracy, and continuity of operations;
Monitors centralized phone and email accounts, triaging inquiries, safeguarding confidential information, and ensuring compliance with university privacy policies and FERPA requirements;
Develops and maintains a comprehensive inventory management system for instructional materials, office supplies, and event support items. Coordinates procurement, distribution, and resupply to ensure operational readiness throughout the program year; and
Collaborates with Associate Director of Operations to recruit, train, schedule, supervise and evaluate student employees supporting office operations. Implements service standards, cross-training practices, and professional development opportunities to promote retention, accountability, and customer service excellence.
Financial & Compliance Processing
Manages office procurement processes, including routine purchasing, P-Card transactions, supply and equipment inventory tracking;
Support collection and organization of compliance documentation for programs serving minors; and
Maintains records to ensure audit readiness.
Program Materials & Events Support
Prepares student packets and materials;
Assists with room reservations and event setup logistics;
Maintains enrollment rosters and data entry systems;
Supports faculty and mentor onboarding documentation during summer cycles; and
Supports unit events through administrative coordination such as room reservations, materials preparation, registration tracking, and on-site logistical assistance as needed, while deferring strategic event leadership and vendor management to the Operations & Events Manager.
Unit & UL Division Support/Service
Attends and actively participates in occasional divisional all-staff meetings, trainings, and other mandatory events, including in-person events at the Fairfax Campus to stay informed, support professional development, and contribute to a cohesive and effective team environment across University Life;
Prepares correspondence, maintaining shared files, and ensuring alignment across program priorities and university deadlines; and
Manages coordination with IT and Facilities for maintenance, repairs, technology support, space moves, and renovations.