Office Manager

Jackson Hewitt - 2215•Bismarck, ND

8d•$20 - $24•Onsite

About The Position

Jackson Hewitt Tax Service is seeking an organized, enthusiastic, and customer-focused Office Manager to lead their storefront and retail kiosk locations. This role is designed for natural leaders who thrive in a high-energy environment, enjoy helping people, and can motivate a team. The position offers a fast-paced, rewarding experience where leadership skills can shine, with the mission of "Working Hard for the Hardest Working Americans."

Requirements

A High School Degree (or equivalent business experience).
Previous experience in management, sales, or tax preparation is highly preferred.
At least one year of supervisory or management experience is a big plus.
Comfort using computers and everyday tools like Word, Excel, email, browsers, and standard tax or accounting software.
Accurate data-entry skills.
Ability to obtain a PTIN (Preparer Tax Identification Number) from the IRS.

Responsibilities

Run the show at designated storefront and retail kiosk locations.
Mentor, supervise, and inspire a seasonal team to deliver world-class service.
Guide neighbors through complex tax rules with integrity.
Balance team management, local marketing ideas, and customer success.
Supervise storefront/kiosk hourly staff, handle scheduling, and monitor performance.
Partner with the Area/Regional Manager to recruit, interview, and hire top seasonal talent.
Boost customer service, maximize sales, and keep clients smiling.
Review productivity reports, manage proper procedures, and maintain a seamless filing system.
Follow up with clients to welcome them back into the office for successful return completion and filing.