Office Manager Rehab

Hospital for Special Surgery•New York, NY

4d•Onsite

About The Position

HSS Onsite Rehabilitation Hospital for Special Surgery is currently seeking an energetic & passionate individual to join our team as Office Manager of our Corporate Onsite offices. This dynamic setting offers the opportunity to oversee a team of administrative professionals in a supportive out-patient environment across four corporate partnerships in five onsite locations in midtown and lower Manhattan and Brooklyn. This unique environment offers an opportunity to collaborate with corporate leadership and other wellness vendors as well as HSS physicians, the Strategic Partnership group in addition to operational leadership overseeing the Rehab team with the Clinical Manager. The office manager is responsible for overseeing the front desk operations for all locations as well as coordinating a portion of the physician needs while providing onsite care to employees. In addition to supporting the onsite HSS staff, there is a responsibility to respond to the requests of the corporate leadership and prepare requested reporting and KPI’s to the corporate entity in collaboration with the Clinical Manager. Your role is essential to promoting a professional atmosphere through courteous communication to your team as well as ensuring coverage at the front desk. The office manager evaluates administrative staff performance. The office manager position works with interdisciplinary team members in the management of patient flow and is responsible for overseeing scheduling, patient prescriptions, insurance authorization and registration of patients. The office manager will collaborate with peers, clinician colleagues, physicians and other members of the HSS Rehab team, HSS Strategic Partnership team and corporate partners, as appropriate. The office manager ensures that the HSS Onsite team provides superior customer service for our patients.

Requirements

Diploma or equivalent with 3 years of experience
Two years in a healthcare or related customer service field
Superior written and oral communication skills
Exceptional customer service skills
Ability to multi-task
Ability to work in a team environment
Knowledge of healthcare and health insurance
Familiarity with medical terminology
Displays positive attitudes towards assignments and others
Ability to work in excel with data sets
Supervisory skills
Critical thinking and data analysis

Nice To Haves

Bachelor's degree preferred

Responsibilities

Oversee a team of administrative professionals.
Oversee front desk operations for all locations.
Coordinate a portion of physician needs.
Provide onsite care to employees.
Respond to requests of corporate leadership.
Prepare requested reporting and KPI’s to the corporate entity in collaboration with the Clinical Manager.
Promote a professional atmosphere through courteous communication to the team.
Ensure coverage at the front desk.
Evaluate administrative staff performance.
Work with interdisciplinary team members in the management of patient flow.
Oversee scheduling, patient prescriptions, insurance authorization and registration of patients.
Collaborate with peers, clinician colleagues, physicians and other members of the HSS Rehab team, HSS Strategic Partnership team and corporate partners, as appropriate.
Ensure that the HSS Onsite team provides superior customer service for our patients.