Office Manager

Alternative HR LLC•York Township, PA

9d•$18 - $20•Onsite

About The Position

Harmoninc Balance is looking to add a Front Desk Administrative Representative to their staff. All clients should be cared for in a thoughtful, upbeat, compassionate way and feel they received a white glove experience.

Requirements

Front desk experience

Nice To Haves

1 year of front desk experience

Responsibilities

Follow all opening and closing procedures (refer to the opening and closing checklist)
Place reminder calls to clients for appointments
During client exit experience ensure that the client is booked on the calendar for their next session(s)
Attempt to fill any openings in the schedule for massage or chiropractic
Follow up on new patients after their appointment the next day
Make certain everything is clean and merchandised properly in the waiting room
Ensure inventory is correct on the computer
Assist clients with available therapies such as foot detox, stem, and heat, red light therapy (including ensuring eye protection is sanitized), and preparing sauna and salt booth before and after client use
Post on social media when appointments are available and highlight the benefits of products
Check inventory for rotation and expiration dates – alert the doctor if any products are 2-3 months old
During downtime, self-educate on products to be a knowledgeable resource for clients
Explain the features and benefits of products to clients waiting in the lobby for treatment and while assisting in therapies
Manage communication, including but not limited to company emails, phone calls, and anything client-facing related
Communicate with the doctor in a timely and effective manner any feedback from patients or employees you receive, especially if a client has a concern or special need that requires immediate attention