Office Manager

Senior Helpers•Springdale, AR

13d•Onsite

About The Position

The Office Manager for Senior Helpers of Northwest Arkansas is the cornerstone of the office’s daily business operations. Outstanding candidates will have a broad administrative skill set and a positive, helpful demeanor. A day-in-the-life of the Office Manager will vary, and may include liaising with clients and caregivers, taking messages, scheduling client assessments and caregiver shifts, screening and onboarding new employees, maintaining a welcoming office environment and assisting the business owners with support functions as needed.

Requirements

High school diploma or equivalent degree required; Associate’s or Bachelor’s degree preferred
Minimum 2 years of experience in office management, healthcare administration, or staffing/scheduling
Excellent communication skills, verbal and written
Strong organization skills and attention to detail
Excellent time management and prioritization skills; can manage multiple projects in a fast-paced environment, including time-sensitive requests
Calm and adaptable; demonstrates sound judgment, critical thinking and problem-solving skills; identifies and escalates issues as necessary
Maintains appropriate confidentiality levels and ensures HIPAA compliance in all aspects of the position
Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.) required
Successfully pass a background check and other pre-employment screenings
Must have a valid and current Arkansas state driver’s license and insurance

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience with WellSky platform preferred, not required

Responsibilities

Answer all incoming phone calls promptly and professionally
Serve as the first point of contact for client and caregiver inquiries; provide basic information about Senior Helpers services and employment opportunities
Coordinate caregiver scheduling, including managing call-offs and filling last-minute shifts
Provide exceptional customer service by being friendly, helpful and compassionate
Schedule caregiver interviews and assist owners as needed with candidate screening
Prepare client and caregiver welcome packets and resources
Assist with client and caregiver retention initiatives
Assist with new hire recruitment, onboarding and training
Assist with marketing support, including tracking client and caregiver referral sources
Manage an organized and secure filing system in strict compliance with regulations, ensuring confidentiality and accuracy of client records
Maintain the office environment, including, but not limited to, ordering and restocking supplies, creating a welcoming reception area, coordinating service requests, etc.
Perform on-call duties as needed
Support payroll operations, tracking and resolving discrepancies, documenting significant changes as required, and ensuring accurate and timely payroll processing in accordance with company deadlines
Support accounting activities, including invoicing, incoming payments, invoice coding, period allocation, monitoring outstanding balances, and ensuring timely collections and payments in accordance with company policies.