Office Manager

Cushman & Wakefield•Seattle, WA

8d•$80,750 - $95,000•Onsite

About The Position

The Office Manager is responsible for managing local office support operations for commercial services within a specified market. This role will ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. The Office Manager will provide management oversight for Office Coordinators in their own office. They will work closely with the Director of Market Operations, Managing Principal and fee-earner(s) within the market to provide the support and implement strategic initiatives.

Requirements

Ensure to project and process management
Proven ability in conflict resolution
Excellent written, oral, and presentation skills
Strong Microsoft Office Suite skills
Knowledge of the real estate industry and business model
Ability to plan, organize, and manage processes
Professional demeanor and appearance with ability to handle confidential/sensitive information with discretion
5-10 years of administrative support experience
2+ years of executive level support experience preferred

Responsibilities

Provide formal leadership, mentoring and supervision to the administrative and office operations staff
Creatively solve problems to ensure the market’s offices operate in an efficient and effective manager
Collaborate with counterparts in other markets to learn and utilize best operational practices
Evaluate and document innovative service delivery options and share insights across markets
Coordinate and distribute work between Director of Market Operations and Administrators, if roles exist within local office
Support sales and transactions by tracking all listings and signs
Work with Director of Market Operations to draft and finalize budget (revenue and expenses)
Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
Ensure CRM system is updated regularly and within compliance
Manage purchasing and maintenance of office supplies and office equipment by ordering through Worday, procurement or outside vendor
Negotiate vendor bids, contracts, and pricing
Enter all new vendors into Workday and cleanse data, if required
Oversee mail room operations and staff, office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning
Provide oversight for recruiting, onboarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR
Track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
Review and approve expense reports
Oversee any events and conferences within the market
Manage budget, firm brand, marketing, and PR
Performs other related duties as required or requested