Office Manager (Urgent Care)

Nemours Children's Health•Orlando, FL

1d•Onsite

About The Position

Nemours pediatric urgent care centers provide a kid-friendly, family-centered experience for families seeking urgent care services at night and on weekends. With three centers conveniently located in the greater Orlando area, we deliver exceptional Nemours care to families where - and when - they need it most. This position will provide on-site, day-to-day management of multiple practices under the direction of the Director of Urgent Care and in collaboration with the nurse supervisor. This role ensures the delivery of a world-class patient experience, fosters a positive and professional team environment, and supports the financial and operational success of the department.

Requirements

Bachelor’s Degree required.
Minimum one (1) year of experience required.
Medical office experience required.
Travel to all urgent care locations is required.

Responsibilities

Select, orient, supervise and evaluate assigned clinical staff
Ensure the delivery of a world-class patient experience by monitoring patient flow, conducting patient rounds, reviewing patient satisfaction data with associates, and implementing improvements as needed to achieve and sustain performance goals. Maintain high standards of customer service through role modeling and accountability
Track departmental metrics, analyze performance trends, and implement corrective actions to achieve operational targets
Oversee and maintain staff schedules. Monitor accruals, overtime, and time-off requests for accurate preparation and submission of payroll in Kronos. Ensure appropriate staffing levels in partnership with the Nurse Leader and Director
Oversee all front desk operations, providing coverage as needed. Maintain working knowledge of registration, appointment scheduling, insurance verification/authorization, payment collection, charge posting, cash reconciliation, and bank deposit procedures. Ensure work queues are current, and all month-end requirements are completed
Promote a positive and supportive work environment by modeling Nemours Standards of Behavior. Provide timely feedback, coaching, and counseling as appropriate, and initiate disciplinary action when necessary
Serve as a key communication liaison between providers and associates to ensure clear, accurate, and comprehensive information flow
Collaborate with the Director to develop and monitor the department’s capital and operating budgets and routinely assess departmental productivity
Ensure a safe, compliant, and well-maintained clinical environment in accordance with BMW, OSHA, CLIA, and related regulatory requirements. Oversee housekeeping, fire safety, and facility equipment for both clinical and non-clinical areas
Establish annual performance goals for clinical staff in collaboration with the Nurse Leader. Conduct regular progress reviews and provide ongoing performance updates to the Director and Nurse Leader.
Other duties as assigned.