Office Manager

COPE Community Services, Inc.•Tucson, AZ

1d•$18 - $0•Onsite

About The Position

The Office Manager performs the administrative functions of scheduling/coordinating client appointments and providing quality customer service. This position is responsible for the oversight and supervision of the front desk staff. The Office Manager verifies eligibility and benefit packages and obtains co-pay, co-insurance, and deductible information for all patients receiving behavioral health services at COPE; assists patients with financial screenings and with obtaining/retaining health insurance benefits; for non-RHBA patients, processes referrals and prior authorizations for services in a timely manner, corresponds with patients who owe money to COPE for rendered services, and contacts patients who missed an appointment or did not make a follow-up appointment to schedule.

Requirements

High school diploma or GED
One (1) year full-time experience in an integrated medical and behavioral health clinic managing the front desk.
One (1) year full-time experience supervising medical assistants.
One (1) year full-time experience verifying insurance benefits.
Must be 21 years of age (automobile insurance requirement).
Possess a valid AZ driver’s license with a “clean” or “acceptable” driving record.
An unacceptable driving record includes: more than two [2] moving violations in the last three [3] years, or; more than one [1] at-fault accident within the last three [3] years, or; any major violation (i.e. DUI, Careless/Reckless Driving, Drag Racing, Hit and Run) within the last three [3] years.
Must pass a pre-employment drug screen.
Must pass a background check.

Nice To Haves

Submission of 36 month (three year) driving record from DMV will be required at time of job offer.
Driving standards must be maintained throughout employment and up-to-date driving records are reviewed regularly for current employees.

Responsibilities

Performs administrative functions of scheduling/coordinating client appointments.
Provides quality customer service.
Oversees and supervises front desk staff.
Verifies eligibility and benefit packages.
Obtains co-pay, co-insurance, and deductible information for all patients receiving behavioral health services at COPE.
Assists patients with financial screenings and with obtaining/retaining health insurance benefits.
For non-RHBA patients, processes referrals and prior authorizations for services in a timely manner.
Corresponds with patients who owe money to COPE for rendered services.
Contacts patients who missed an appointment or did not make a follow-up appointment to schedule.