Office Manager

Physical Achievement Center•Town of Algoma, WI

23d•Onsite

About The Position

We are seeking an organized, proactive, and service-oriented Office Manager to lead our front desk team and support clinic operations at our thriving physical therapy and wellness center. As the Office Manager, you will play a pivotal role in ensuring the smooth flow of patient support, scheduling utilization, and team coordination. You will oversee front desk performance and support billing and administrative processes to create an outstanding experience for both patients and team members. The ideal candidate is a natural leader with excellent communication skills, thrives in a fast-paced environment, and enjoys building supportive, high-performing teams.

Requirements

2+ years of leadership or management experience, preferably in a healthcare or service-oriented setting.
Strong communication and relationship building skills with a commitment to patient-centered service.
Ability to lead, coach, and motivate a team in a collaborative environment.
Highly organized with excellent time management and multitasking abilities.
Familiar with EMR/scheduling software and comfortable with technology.
Strong problem-solving skills and attention to detail.
Supportive of holistic health, wellness, and a positive team culture.

Responsibilities

Ensure accuracy and timeliness of insurance verifications, cost assignment forms, and financial documents.
Track and manage authorizations for workers’ compensation, VA, and motor vehicle accident cases.
Review daily schedules for potential issues and coordinate resolutions with patients and the team.
Address escalated patient concerns with professionalism and timely follow-up.
Support billing processes in collaboration with vendors and internal staff.
Lead and mentor the front desk team, including training, payroll, scheduling, onboarding, coaching, metrics, and performance check-ins.
Performance advanced skillset and coverage at all front desk roles.
Responsible for schedule utilization and internal patient referrals.
Facilitate daily stand-up huddles, weekly front desk meetings, and ongoing initiatives.
Plan and execute clinic events, workshops, professional collaborations, and community outreach activities.
Manage office supplies, vendor relationships, invoices, and mail processing.
Ensure compliance with clinic policies and security of patient information.
Coordinate and lead business growth initiatives with leadership and front desk.