Office Manager

Simply Dental•Worcester, MA

10d•$70,000 - $90,000•Onsite

About The Position

Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place. This role plays a key leadership position within the practice and works closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, treatment starts, patient experience, and overall practice performance. This is an opportunity to step into a leadership role within a well-run, team-oriented orthodontic practice where your impact will directly contribute to both the patient experience and overall success of the office.

Requirements

Prior management experience is required
Strong organizational, communication, and problem-solving skills

Nice To Haves

Hands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferred
Proven ability to lead and support front office and administrative teams in a fast-paced environment
Experience managing HR-related matters within the office, including timecards, PTO tracking, and team accountability
Experience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferred
Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics
Experience with orthodontic/dental practice management software preferred

Responsibilities

Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment
Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture
Manage and optimize the orthodontic schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits
Support new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Orthodontist to ensure a best-in-class patient experience
Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience
Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance
Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission
Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office
Collaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growth
Participate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goals