Office Manager - Medical Oncology

Pacific Cancer Care•Los Gatos, CA

9h•Onsite

About The Position

Pacific Cancer Care is seeking an experienced and highly engaged Office Manager to support the medical oncology team at our Los Gatos location. The Office Manager is responsible for overseeing day-to-day administrative operations while actively supporting front office workflows, including patient registration, scheduling, and other critical administrative functions as needed. This position plays a key role in ensuring operational continuity, service excellence, and regulatory compliance within a growing oncology practice. Success in this role requires a hands-on, adaptable leader who can seamlessly step into front-line responsibilities while driving accountability, efficiency, and team performance.

Requirements

Associate’s degree required
Minimum of 3 years of experience in medical office operations with demonstrated leadership or lead/working supervisor responsibilities preferred

Nice To Haves

Bachelor’s degree in business administration, healthcare administration, or related field preferred
Relevant certifications (e.g., CAP, PMP) are a plus but not required
Experience supporting specialty practices (oncology preferred) with complex workflows
Working knowledge of healthcare operations, compliance, and patient access processes
Demonstrated ability to lead while collaborating with staff in a high demand environment
Strong experience in front office operations, including scheduling, registration, and patient service coordination
Proficiency in Microsoft Office and EMR systems (OncoEMR or similar preferred)
Excellent communication, organization, and critical thinking skills
Ability to manage competing priorities and step into operational gaps as needed

Responsibilities

Oversee daily office operations and workflow coordination to ensure efficient, patient-centered service delivery; provide direct coverage for front desk, scheduling, medical records, and referral intake functions as needed.
Actively participate in day-to-day administrative duties while supervising staff, ensuring appropriate coverage and performance across all front office functions.
Serve as a key communication link between providers, staff, and PCC leadership, escalating issues appropriately and supporting alignment across teams.
Maintain accurate documentation and ensure adherence to regulatory requirements, accreditation standards, and organizational policies.
Partner with PCC leadership to implement and refine workflows, policies, and procedures to improve efficiency and scalability.
Provide day-to-day operational support to providers and clinical staff to ensure smooth clinic flow.
Support interviewing, onboarding, training, and performance management of administrative staff; reinforce expectations for service excellence and accountability.
Address and resolve administrative team issues; escalate clinical or provider-related concerns as appropriate.
Identify operational gaps and implement practical solutions to enhance patient experience and staff efficiency.
Provide updates and operational insights into leadership, representing the needs and performance of the Los Gatos medical oncology team.
Serve as a resource for registration, scheduling, and patient access workflows; support onboarding and training of new team members.