Office Manager

University of Arkansas System • Little Rock, AR

4d • Onsite

About The Position

The Office Manager is a 12-month, benefits-eligible position. It will serve as a front-line customer service representative and provide administrative and data management support for the Academic Affairs Retention Office, including preparing special reports and coordinating assigned office activities. The incumbent will work with current and prospective UA Little Rock employees, students, and their families. This position will manage student employment, travel expenses, scheduling, reimbursements, community engagement, records and budget preparations, website updates, correspondence, and other clerical duties as assigned. This position provides general office management support and project and event management for the AARO office. This position reports directly to the Director of Academic Affairs Retention Office. This position is governed by state and federal laws and agency/institution policy.

Requirements

• Earned Bachelor’s degree
• Minimum of one year of customer service experience
• Minimum of one year of budget experience
• Knowledge and experience with office administration and reception
• Knowledge of campus support services available to students
• Knowledge and experience with databases, spreadsheets, and word processing
• Knowledge of Workday hiring, budget reports, requisitions/purchase orders
• Knowledge of WordPress, Google Services, and Workday
• Supervisory skills
• Create and review financial records and prepare reports
• Strong Communication skills - both orally and in writing
• Proofreading and editing skills
• Website management skills
• Excellent organizational skills
• Problem-solving skills
• Ability to work independently when appropriate, as part of a team, and to follow instructions
• Ability to prioritize and organize multiple tasks
• Ability to demonstrate patience and accuracy in resolving student, faculty, and staff concerns
• Ability to develop, interpret, and apply policies and procedures
• Ability to use customer service initiatives to support students and the campus community
• Ability to collate student data and maintain accurate progression reports
• Ability to support diverse student populations
• Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

• Two years of customer service work experience
• Two years of budget experience
• Multiple student management systems and database support
• Prior work experience as an administrative assistant
• Prior experience hiring and supervising employees
• Prior experience with Workday
• Prior work experience in higher education
• Strong word processing, spreadsheet skills, editing skills, and communication skills

Responsibilities

• Provide logistical support for event planning, implementation, and assessment
• Complete event and special project tasks list in a timely and precise manner
• Compile regular event report summaries and final assessments for review by the Director
• Provide frontline triage of incoming referrals, calls, and walk-in inquiries for appropriate staff assignment or resource referral
• Manage and maintain the Care Team Excel sheet, ensuring regular sorting, cleaning, and data integrity
• Coordinate graduation regalia hardship program
• Provide assistance and clarification to potential students, current students, graduates, and/or program affiliates
• Answer incoming calls/emails and forward them to the appropriate staff member if necessary and/or document all messages
• Assist students in scheduling success coaching appointments
• Assist with overall customer service departmental goals by supporting other employees and/or student workers when needed
• Assist with data entry, imaging, and electronic filing utilizing proprietary databases
• Collate applicant, student, and graduate data and prepare required internal and external reports as assigned
• Hire, train, supervise, and evaluate student work-study employees
• Process incoming and outgoing mail
• Maintain Student Success website
• Support Student Success social media content
• Maintain office budget and office P-card
• Support and coordinate office travel needs
• Purchase and maintain office and programming supplies
• Perform other duties as assigned

Benefits

• Benefits Eligible: Yes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level