Office Manager

SA Recycling•Sheffield, AL

23h•Hybrid

About The Position

The Office Manager is responsible for a variety of duties including resolving customer complaints, answering questions regarding policies and procedures, and supervising office, administrative, or customer service employees. This role involves implementing corporate and departmental policies, discussing job performance with employees, training staff, evaluating job performance, and reviewing records and reports. The Office Manager also participates in recruitment, interviews, and selection of employees. Additionally, maintaining a clean and orderly work area, ensuring effective use of space, proper waste disposal, and overall workplace housekeeping for safety and hygiene are key aspects of the position. Regular attendance and punctuality are essential.

Requirements

Must pass a medical physical and drug test
Must pass a background check and credit check
Ability to communicate with others effectively
Ability to understand direction (written or oral)
Ability to use basic math skills as the job demands
Utilize MS Office to produce reports in various combinations to all readers and audiences
Minimum 5 years previous experience in a similar or business program environment required

Nice To Haves

Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
Preferred – high school diploma or GED and/or foreign education acceptable
Bi-lingual (English & Spanish) language skills a plus

Responsibilities

Resolve customer complaints, and answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
Train and instruct employees in job duties and company policies, or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
Recruit, interview, and select employees.
Clean up work area at the end of shift.
Keep work areas neat and orderly.
Organizing materials to have more effective use of space.
Dispose of various waste materials in the appropriate manner.
Inspection to ensure cleanup is completed.
Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.